Fashion is often viewed as a way for people to express themselves through their lifestyle, make-up, accessories, hairstyle, and most especially, clothing. A large number of people care about what they wear and how they look, so they strive to look their best. Everyone wants to keep up with the latest fashion or the newest trend which makes it quite refreshing to have numerous fashion brands to attend to our fashion needs.
There are many fashion brands spread out across the world well known for selling men’s and women’s clothing alike. So if you’re looking to get a stylish outfit to keep you trendy, you can trust any of these brands to come to your aid.
When talking about women’s clothing, the name ‘Oh Polly’ cannot be left out. Oh Polly is one of the fastest-growing fashion brands in the United Kingdom with 20% of its wears exported to the United States. Oh Polly has made a name for itself, covering much ground since its initial launch in the year 2013. The online fashion brand wears high-quality women’s wears like dresses, skirts, tops, shorts, party wear, swimwear, jumpsuits, and so on.
Aside from clothing items, Oh Polly also sells footwear for women throughout the entire world. Usually, when you purchase a clothing item or footwear from Oh Polly, you won’t need to return it. They’re well known for providing amazing services that suit your needs but if you do get into a situation where you need to make a return, Oh Polly offers a great return policy to their customers.
Oh Polly returns policy and how to go about the return process will be vividly discussed below.
Oh Polly Returns Policy
When you order an item from Oh Polly that you’re not too happy with, they have what they call a ‘cooling off’ period that lasts for 14 days when the purchased product can be returned. To be eligible to Oh Polly returns policy, you have to make sure to return your purchased items within 14 days from when they were delivered. For Oh Polly to accept a return, the product has to remain in its original condition still bearing the tags. If there are any blemishes like fake tans, makeup stains, or perfume stains on the item, it will automatically be rejected by Oh Polly.
In cases of arrival of a faulty product, a report has to be made before the item is returned. Most of the products purchased from Oh Polly are refundable, save for some of their health and hygiene products. To initiate a return, your item has to be repackaged with utmost care alongside the invoice and original labels. After this, the returns form will have to be filled and sent to Oh Polly through a recorded delivery service. You can find the returns form on the other side of the invoice.
Usually, within 10 to 14 working days, the returns will be processed. Once this period has elapsed, a full refund will be issued from Oh Polly alongside a confirmation email approving the return. These 10 to 14 days apply to only UK customers while international customers get 30 days instead to return their purchased products. Oh Polly makes an exception for customers returning a defective item and refunds their original delivery charges but for customers returning a simply unwanted product, this luxury is not extended.
Oh Polly Returns Conditions and Process
For a return to be validated at Oh Polly, these conditions must be met:
– The item to be returned must remain in its original state and therefore must not be worn or damaged.
– Within 14 days for UK clients or 30 days US orders, a return must be launched.
– The returns form on the other side of your invoice must be filled in and added to your repackaged item.
– Return items have to be returned in their original package with the initial postage label taken off.
– If the original packaging is unavailable, you can secure your parcel using the Oh Polly packaging guide.
To validate a successful return to Oh Polly, there are a couple of steps to follow. The processes are:
1) First you have to create a return, then you can put in your order details. These order details will be accessible to you through your account or verification email.
2) Choose the items you want to send back and a why you want them returned.
3) Make sure your contact details are confirmed and choose the return method most convenient for you.
4) You can either have your return label printed or you can download your QR code and scan it at your nearest Hermes, Locker, InPost, or Asda.
5) Once your package has been received or dropped off, click on Track return to monitor its progress.
Oh Polly also offers services for drop-off and recollection. This gives customers the chance to return packages with their preferred method. They also offer printerless options for customers who can’t print at home. To know the return method available for your country, check options available via the Oh Polly online portal.
Oh Polly Refunds
Once Oh Polly issues you a refund, they will send an email to confirm the return you made. Their refunds are processed through PayPal and funds are returned to the initial mode of payment. When you return an order completely, the refund you will get will cover the expense of the product. The delivery fee will only be refunded if the goods sold to you were damaged or delivered to you late. If an item is returned in an unoriginal condition, a return might be refused by Oh Polly or they may charge you for a restocking fee.
Oh Polly processes returns within 7-10 business days of recovering the product. You will be notified with a message once your return has been refunded, if you do not get this message after 48 hours beyond the return delivery date expected, don’t hesitate to reach out to Oh Polly. Once it has been confirmed that your refund has been processed, any other additional delay is at the discretion of your bank.
Conclusion
When you need a quality outfit to keep you stylish and uniquely trendy, don’t forget that Oh Polly can be your go-to brand. How you appear physically- the clothes and footwear you put on -says a whole lot about you. You also don’t need to worry about being stuck with an Oh Polly product you’re not pleased with. The Oh Polly return policy has customers covered once it’s under the right circumstances
Frequently Asked Questions
1) How can I track my Oh Polly parcel?
Go to the Polly website (or app) and click on ‘Track My Order’ under the ‘Here to help’ section.
2) Can more than one order be returned at once?
No. Oh Polly politely requests that customers separate their return orders so the packages don’t end up lost in transit.
3) Do return packages have to be sent back in their box?
No, there’s no need in returning the Oh Polly box to them.
4) Does Oh Polly offer free returns?
No. Oh Polly does not provide customers with free returns.
