Does Macy’s replace stolen package? In a kind of situation where you placed an order and have not yet arrived after the scheduled date, you tend to get disappointed. You might assume that the store’s service is poor. Well most times, this is not always the case, because an order can get stolen right after it has been delivered to your doorstep without the store knowing about this. Let’s look at what a store like Macy’s does in this kind of situation.
Macy’s will process your refund if your package got stolen. You can apply for a refund within 45 days of the expected delivery date. To process this, you have to contact Macy’s customer service and inform them about the stolen or missing item immediately after you notice you have not gotten your order. If you fail to contact the store within 45 days, you will not be issued a refund.
What to do if your package gets stolen?
When you notice that your package has been delayed, you should try checking the website to track it. If you see delivery under your order status while you are still yet to receive the order, the next step is to contact Macy’s customer support and make a complaint about the situation.
The store will look into the situation and get back to you. In most cases, the store is well aware that your package can get stolen right at your doorstep.
Take note that you must inform Macy’s immediately you notice the delay, if you did not get to report the case with the store within 45 days of the expected delivery date, nothing will be done about it.
After confirmation by the store, you will be allowed to have a refund or a replacement for the stolen package.
How do I avoid getting my package stolen?
The best way you can avoid getting in this kind of situation is by tracking your order. Here are ways you can track your order;
- Ensure you receive a confirmation email after making your order from Macy’s. This confirmation email is going to contain the delivery method you opted for and the date you are expected to receive your order. If you did not receive a confirmation email, ensure you contact the store’s customer service as it will be difficult to track your order without the confirmation email.
- To start tracking your order after receiving the confirmation email, you will click on the link attached to the email. By clicking on this link, you get access to shipping information about your order.
- For a faster update on your order, you can check the shipping company’s website.
Why does a package get stolen or missing?
There are several causes for a package to go missing:
Shipping Method
Most times, you get to select the shipping method you want, which the store often goes for. But sometimes, the shipping method is determined by the weight of your package. If your package weighs more, it might not be sent on time or can be sent using other methods. Going for another method of shipping can cause a delay in receiving the package so you might think your package is missing whereas it’s just a little delayed.
Error in the Address
When making your order, it is important that you carefully fill out and cross-check the necessary information about you, especially your address. Putting in the wrong address or forgetting to update your new address on the order can affect your delivery. The best way to avoid this is by making sure you fill in the right and updated address.
Delay by Shipping Agent
In the course of shipping your package, lots of processes are involved, and oftentimes the shipping company tries to make the order as convenient as possible for your package. Orders are often sorted out by weight and location.
If you are shipping a fragile or heavy package, it will be placed differently from other packages, which can eventually cause a delay in getting your order. It is also possible for your order to get missing in the process of sorting out many orders by the shipping agents.
Stolen by People
Your order might successfully get delivered to your doorstep and then stolen by thieves who were roaming around your neighborhood while you were away. That is why you can see ‘received’ on your order tracking page while you have not seen the order yourself. The best way to avoid this is to ensure you are home on the expected delivery date or inform a neighbor to help you watch out for the delivery man.
Conclusion
Orders do get stolen, missing, or displaced in the process of delivering them to their owners. However, while shopping at Macy’s you do not have to worry much about your stolen order as the store has put in place a quick response to that in their policy. Ensure that you report immediately to Macy’s when you notice you have a stolen or missing order, that way, you can get refunded.
Frequently Asked Questions
1. Can I report a damaged item to Macy’s?
Yes, you can report a damaged item to the store. The store will look into it to ensure the damage was not from you before processing a refund for it.
2. How do I track my order?
You can track it from Macy’s website using the link in your confirmation email or track it directly from the shipping company’s website using your order number.