Netflix is one of the most-streamed apps over the internet, a variety of shows are served on this platform from all genres, and when partnered with Roku streaming device it gives the best user experience. However, there are times when the app doesn’t support the device or the device doesn’t support the app. In here, we check out ‘Netflix not working on Roku!’
If you’re having trouble connecting the Netflix app to your Roku device then, let me tell you, you are not alone and this is the most common problem with Roku users. Sometimes the screen just disappears or the app won’t load on the device, or it keeps turning off when you roll in. These are some few to name errors that users face with Netflix and Roku. Netflix not working on Roku! – let’s know.
Why is Netflix not functioning on my Roku device?
Not to forget both Netflix and Roku are two different online platforms you are dealing with, so there could be multiple reasons for the app and the device to crash. Nevertheless, how big or small an issue you are facing, there are multiple ways to fix it. Let’s find out the reason why your Roku device is not connecting to Netflix. this is the issue Netflix not working on Roku!
Server not working:
There are times when Netflix is undergoing maintenance service. During that particular time, you won’t be able to use the app. Which ultimately denies the connection on the device. To know the server status land on to Netflix Help Center Page. If it shows the server is down, then wait until it recovers.
Low internet connection speed:
Certain apps run on a certain Mbps speed and Netflix surely requires a strong internet connection to run smoothly on your device, however, when the speed does not meet the requirement, the app will either run slow or buffer a lot. When you face issues like this, make sure your device is secure with a strong internet connection.
Get the latest version of the app and device:
As said, Netflix and Roku are two different platforms that require timely updates respectively. Make sure you are using the updated version of Netflix. Netflix updates the app now and then to restore technical glitches and errors. For Roku, just check if there is any update on the software.
Disable your VPN:
If you use a VPN on your device, disable it before rolling the app. Netflix does not support VPN services due to their strict licensing guidelines. If you are accessing shows and movies that are not supposed to be available in your region, it’s most likely your access will be canceled.
Reboot your Roku device:
Roku sometimes acts up which results in causing temporary errors. Due to this, the apps might not work on Roku. To get rid of the errors, restart your Roku device. To begin with, turn off the internet connection, disconnect all the cables from the device ports, wait for at least a minute, and plug everything back into its original state. Secure the device with an internet connection and connect your apps. The device might take up to 5-6 minutes to run properly.
Reinstall the Netflix app on Roku:
If by far you have tried everything and nothing worked then, you know what to do next, yes uninstall the Netflix app and install it again on your device. A very golden move for dealing with technical issues. At times, your device can cause errors that result in corrupting the Netflix files. Simply delete the app from your Roku device and start afresh by downloading it again.
Report a complaint to respective help centers:
After trying possibly everything, if you are still far from the victory, then leave the jobs to the experts. At this point, you might not know if your Roku device is at fault or Netflix. Report a complaint to both help centers respectively and wait for their response.
Conclusion:
There are several technical issues we are not aware of, the least we could do to solve the errors on our own is to check the internet connection, restart the apps and devices, and refresh the apps. However, the problem could be much more than just refreshing the services or reinstalling them. If you are facing any of the above issues and need help it is better to contact the help centers for a quick recovery.
Frequently Asked Questions?
Q1. Can I get a replacement for the Roku device, if the app doesn’t work?
A replacement of the device is likely possible. however, it depends on whether the device is at fault or the app. If it is the device, that needs a replacement then sure. Contact the Roku customer service to know more about it.
Q2. How much time does it take for Netflix to recover from maintenance?
It depends on how big or small the error is, whatsoever, it good to wait for 24 hours at least.
Q3. Netflix blacked out in the middle. Why?
Sometimes it happens when you have low internet speed, or if you are using 2-3 apps on your device at once, it makes the software bulky which results in screen blackout and buffering. Refrain from using more than one app at a time.
