Best Buy is a very popular chain retail company, which offers various products, including electronics, furniture and many others. However, with a variety in the options, there may be chances when customers have second thoughts about their purchases. Best Buy return policy saves the day. Let’s learn about Best Buy Return Policy.
Several factors have to be considered for the Best Buy return policy. While some items might be eligible for a refund, others can be exchanged. Additionally, there is also a fixed period for the standard return policy. This mainly depends on the type of product purchased. For most products, the return policy is 15 days, while for others, it can range from 14 days to 60 days.
The standard return policy is also extended to 30 days if the customer is a part of the Best Buy Elite membership. Moreover, there can be special considerations that can be made while exchanging or returning the products. If the product is damaged while it was being purchased, the store will arrange a replacement. However, with a lack of proof of purchase and opened packages, the return policy remains void. Final sale products that include subscriptions and other prepaid cards can’t be returned as well. These returns can be made either via carrier or in-store itself.
Return periods
It is integral to note that the period for the return or exchange begins right when the product is delivered or purchased in store. For a majority of the products, the standard time is 15 days, while for My Best Buy Elite Members is 30 days. For My Best Buy Elite Plus members and Best Buy Totaltech members, the standard time is 45 days and 60 days respectively.
However, for devices that require activation, which includes mobile hotspots, cellular tablets, cell phones, the standard time is 14 days for all customers regardless of the membership.
How to return the item?
The customers can return the products in several ways. The easiest way could be by returning it in the store itself. The customers only have to carry the receipt, the card used during the purchase and their ID, while returning the product in the store.
The item can also be returned in the mail. The return form is available on the packing slip and the customer can pay for the shipping. The customer can also use the prepaid return label and send the item with the help of UPS. If a refund of the item is processed, the cost of shipping will also be deducted from the same.
Exceptions of Best Buy return policy
There has to be solid proof of the purchase, otherwise, Best Buy will not process the return, with no refund. The customers should also return all the packaging and accessories with the purchased item. If they purchased the item with other multiple items, along with a discount fee, everything should be returned.
Entertainment items or products that are opened, can’t be returned. These include video games, music, books, movies and computer software. These items can only be exchanged with a similar item.
Connected devices or wifi can be returned after cancelling the subscription. The customers are also required to inform the store associate about the cancellation of the subscription. There might be additional carrier cancellation charges as well, which Best Buy will not be responsible for.
Restocking fee
While returning some products, the customers will also have to give restocking fees. A majority of the products that require restocking fees are electronics or special order products.
For unopened products, there is no restocking fee in South Carolina, Oklahoma, Ohio, Mississippi, Iowa, Hawaii, Colorado, and Alabama. However, for the rest of the places, there is a certain per cent of restocking fee.
For special order products, rideable, projectors, drones and DSLR cameras and lenses, Best Buy charges 15% re-stocking fees. However, for phones, the restocking fee is $45 flat.
Credit Card Protection
There may be times when the customer misses the window period of returning a certain item. During that time, Best Buy is most likely to deny the return or refund of the product. The customer can easily get a refund as a statement credit on their account.
Tracking all the extended credit card return protections is very integral to getting a refund after the return window is over.
Conclusion
Best Buy return policies on digital products are very convenient for their customers. With a return window of 15 days, the customers can return the products without any hassle.
Best Buy has been able to retain the loyalty of their customers through various services and policies, one of them being return policies. Even though there are several exceptions to the return policies, for items like electronics and subscriptions, Best Buy offers return policies that are very remarkable.
Frequently Asked Questions
- Can I return a gift to Best Buy?
Gifts bought at Best Buy can be returned in-store or via mail. The credit will be stored for the purchase price. For the latter, the gift purchaser is credited and notified via mail for the same.
- Does Best Buy take back opened items?
The customers are required to pack the item along with everything that came along with it, which might include manuals, accessories and the like. Additionally, it should be packed well.
- Can I return video games to Best Buy?
Best Buy does not take back opened video games. However, if the return window is over or if the game has been opened, it cannot be returned.
- What are the other items that can’t be returned to Best Buy?
Consumable items, membership and prepaid cards completed services, sale and special order and gift packaging can’t be returned.
