Here we will see about the Sam’s Club Mattress Return Policy
Introduction:
Sam’s Club is an American multinational company that focuses on membership-only sales from their stores. The company was founded in the year 1983 as a subsidiary of Walmart. Interestingly, the name of the company is based on Walmart’s founder – Sam Walton. Sam’s Club is ranked second on the list of retailers in the US in terms of annual revenue generated and comes only behind Costco, with the annual sales figure being around 57 billion dollars in the last financial year. The merchandise sold from the stores includes furniture, home décor items, electronics, jewelry, toys, and beauty products, among many other things.
Sam’s Club offers free refund/replacement on all of the products sold from the stores, and mattresses are no exception to this rule. Customers have up to 30 days to return a mattress to Sam’s Club if they are not satisfied with the quality of the product.
Procedure to return a mattress to Sam’s Club:
The process to return a mattress at Sam’s Club is simple enough. In this section, a detailed procedure for online and offline returns has been mentioned.
For online returns:
The steps to return a mattress purchased online are:
- Log in to the online Sam’s Club account from which the order was made and select the mattress that is to be returned
- Select the reason due to which you wish to return the mattress
- Proceed with the return request and enter the required details depending on whether you want a refund/replacement
- In case of refund, the money will be returned to the same account from which the original transaction was made
- Send the required documents via mail or post as may be requested by Sam’s Club. It is important to note that the original mattress need not be returned to the stores
For offline returns:
The steps to return a mattress to a physical Sam’s Club store are mentioned below:
- Go to the nearest store and tell the executives that you wish to return a mattress
- Hand over the original tag/label that says “Do not remove” to the executives at the store
- The remaining process would be taken care of by the executives at the Sam’s Club store
The return procedure consists of completing all of the above steps. The customer would be kept updated about the entire process either via SMS or email. Also, it is important to note that products purchased online cannot be returned offline and vice versa.
Cost for a refund: Unfortunately, Sam’s Club does not return the shipping charges or any additional charges unless there has been any mistake from their side. Customers also need to pay for any additional postage fees that might be required for sending the necessary documents to the nearest store.
Time for a refund: The money is returned immediately if the product is returned offline, and approved by the store manager. It usually takes much longer for the customers to get their money back in case of online returns, with the delay being sometimes as high as seven business days.
It is also possible that the manager of the store rejects a return request if he/she finds some suspicious activity on the side of the customer. In that case, appropriate feedback would be sent to the customer, highlighting the reasons why the application was rejected.
Conclusion:
We have seen in this article that Sam’s Club has a very lenient policy as far as mattress returns are concerned. The customers do not even need to send the mattress back to the company, which is an indication of the trust that the company has put in its customer base. The customer care executives can always be contacted if a customer is facing any trouble. Customers have had a broadly positive experience while shopping and even, returning goods at Sam’s Club.
Frequently Asked Questions:
Question. When can a return request be denied by the store manager at Sam’s Club?
If the manager finds that a user is returning many products or mattresses at the same time, in a bid to try and exploit the lenient return policy at the company, the former has the right to reject the return request. If a return request is denied, the customer can visit the store in person or write to the customer support at Sam’s Club.
Question. What are the different payment modes that are accepted at Sam’s Club?
Sam’s Club accepts all of the popular payment modes for online and offline transactions. Credit and debit cards from VISA, MasterCard, and American Express are accepted. Customers can also use “Buy now, pay later” services such as Affirm and Afterpay to shop at Sam’s Club provided that a minimum threshold limit is reached. Google Pay, Apple Pay, and PayPal are also platforms that can be used to pay bills at Sam’s club.
