Ross is the place that will give you a variety of branded items in one place. The customers get to buy them at lower prices. It is possible because Ross directly deals with the manufacturers and tries to give the best deals to its customers. But is it necessary to like what you buy even after taking it home? When you try the product at home and take opinions, you might find shortcomings in it. At that time you would surely like to return it. So in this article you know more about Ross’s return policy, in what cases your refund can be denied, and some other related things.
What is Ross’s Return Policy?
- Ross has a simple return policy that is easy to understand.
- Any merchandise bought from Ross can be returned within 30 days of purchase. The condition is it should have its original receipt.
- The amount is refunded fully in the original mode of payment you paid through.
- If you return a product that has a receipt older than 30 days then, you are eligible for store credit or exchange. You are not refunded in your original mode of payment in this case.
- All the returns done at Ross go through a refund verification system. It is done to check the non-receipt refunds claimed by a person.
- There is a limit on such returns. If you regularly return an item with no receipt then, your refund request can be rejected.
- Returns with no receipt require a picture ID. If your return is approved then you are provided with store credit. You can also exchange the product at its current selling price.
- Ross will refund you in the payment mode you used. If you paid using a check and returned the product within 30 days with a receipt then, a cash refund is given to you. It will not be issued for five days.
Why would Ross reject your refund request?
Ross can deny a refund in these given cases-
1. If you have been returning too many items without a receipt then, your refund request is declined.
2. If the item you are returning has been used, damaged, or altered in any form.
3. There are no refunds given on software. You can exchange them if they are damaged or defective.
4. Returns of fine jewelry should have a ticket attached. If not, then the refund is canceled. You must carry the purchase receipt for a refund.
5. Fine jewelry items can only be returned at Ross having its department.
6. Any return of lingerie and swimsuits should have its ticket attached. Otherwise, you will not be eligible for a refund.
These were some of the reasons for which your refund request can be canceled.
So, you must take precautions, do not damage the merchandise if you want to return it.
Also, take care of the receipt of the products for any damages in guaranteed time, etc.
What is Ross’s return policy in Covid-19?
- Ross is still accepting returns like it used to. It is now taking extra precautions to reduce the chances of spreading the virus.
- Any product you return to Ross now is kept in 72 hours of quarantine.
- Only after the quarantine period is over the products are sent to their respective departments.
- The return policy remains the same as it was before Covid.
- So you can return any product in the pandemic and, Ross will take all the necessary precautions.
Where can you return Ross products?
- Ross products can be returned both in-store and online.
- If you bought a product from a store then, you can return it to the same store. You can also return it to the closest Ross store.
- Fine jewelry is to be returned at a store that has its department unless not.
- Similar restrictions and policies are followed in online returns. But in online returns, you will not have to take care of the receipt as the website will have its information.
- If you want to be extra careful then, you can keep the bill and throw it away once satisfied.
Conclusion:
Ross is a store that every person likes to visit. You often buy things but later realize that you don’t need them or have some problem with the product.
Therefore, Ross offers an easy return policy to its customers. You can return any product except software within 30 days of purchase. Just remember to not lose the receipt anywhere. Non-receipted returns are limited.
FAQs about Ross’s return policy :
- What if I lose my product’s receipt that I wish to return to Ross?
Ans- You can still return the product and get store credit.
- Are there any restrictions on returning products at Ross?
Ans- Yes, you can not return or exchange software, fine jewelry, lingerie, and swimwear without original tickets.
- How will Ross refund me?
Ans- Ross will refund in the mode you paid. The cash refund is given after five days.