Here we will see about the Ross Simon’s Jewelry Return Policy
Ross Simon’s is world-renowned for its finest collection of jewelry. It was established in 1952 and since then has been gradually increasing its market. And today, it ships all around the world. It is also one of the oldest stores that sell jewelry having its prime quarters in the United States of America. It has a wide range of collections including, bracelets, earrings, necklaces, and rings. The website seems to guarantee a hundred percent customer satisfaction and has a very rigid policy on exchanges and returns.
Did you recently purchase a ring that’s too tight? A necklace that didn’t meet your expectations? Or do you simply want to return/exchange jewelry that you bought at Ross-Simons? In that case, we got you covered on their return policy. Make sure you have all the information you need and are eligible for their return policy before going ahead!
Ross Simon’s Jewelry Return policy
- 1.Save the online/offline receipt of the purchase and make sure that it does not cross the 30-day limit. Your jewelry is no longer eligible for returns if you keep it for more than a month.
- 2.Get your return authorization number. You can call their customer service department to get this, and they will make sure to track your package and give you frequent updates.
- 3.Keep the invoice and make sure to attach it while returning or exchanging.
- 4.The shipping has to be done through USPS postal service only and make sure you also request a return receipt as proof or acknowledgment.
- 5.After the company receives the mail, your jewelry is thoroughly inspected by their gemologist to cross-check the authenticity of the jewels and metal.
- 6.After this, you will get a notification regarding the refund or exchange, and it will take up to 3 weeks for the request to reflect on your account.
Does your jewelry include diamonds? Then make sure you also check out these special instructions for diamonds.
The diamond rules
- In addition to all the above rules make sure you also include the diamond certificate that came with the jewelry. Failing to provide it, you will be charged 100 dollars USD.
- Also, make sure you fill out their return form which is available on their website, and attach it to the courier.
Note that you may be charged up to 5 dollars USD as a shipping fee on returns. It’s that easy! After following said steps, you will need to track your status to keep yourself updated. You can never be too careful when it comes to your jewelry!
Track your returns
The two simple steps to do this are
- 1.Account login: the credentials required are your email address and password. This will help you access all your data, your order history, and other features available on the website that are meant for you.
- 2.Order lookup: make sure you note down your order number and the zip code for shipping so that you can review your order, its status and track your packages. You can also opt for their automatic mail updates.
Process for International Orders
Are you someone that ordered a Ross-Simons product outside of the US? Worry not, while the other steps may not completely apply to you, you can still return or exchange your product if you are not completely satisfied with it. All you have to do is contact their customer service which can be either through their email or their phone number. (Roaming charges may apply). Make sure you mention that yours is an international order in the subject of the mail. Their team will contact you within the next 48 hours to review the next steps of the process. Note that if you are returning, after the return is processed and approved, you will be getting your amount back in USD for the exact amount you paid. You can always keep things simple and contact their live service associate for more information!
We hope this article has provided answers to all your questions regarding the return policy of ross Simons. Although their collection is impeccable, do not hesitate to return or exchange your product if you’re not completely satisfied with it, they will fulfill your request, no questions asked! Happy shopping!
Frequently asked Questions
- How do I contact the customer service of Ross-Simons?
You can do this by going through their website and talking to a live agent. You can also mail them at the email mentioned under customer service section of their website or call them – 800-835-0919.
- What to do if I get a damaged order?
In that case, please have photo proof and contact the customer service immediately and apply for a return or exchange
- How much time will it take for my orders to reach back to me?
It usually takes around 1-3 weeks, but if you have applied for a return/exchange around the holidays, it might take a little longer. So please be patient.
