Introduction
Are you excited to read the topic Telus Loyalty Program
Telus is a Canadian information and technology company founded in 1990. They provide a lot of services like internet connection, and other telecommunication products. They have a loyalty program, called the TELUS rewards program, or just ‘’The Program’’. Eligible customers can be a part of this program, and there are a lot of conditions that come with this program. The customer has to accept these terms to be an active participant in this program.
What happens when you join the Telus Loyalty Program?
Once you enroll in this program, you will have to keep track of your Rewards account. Points will be deposited in this account by TELUS. The consumer will need to monitor it, and inform the company if there have been any inconsistencies in the deposits. The company will correct any improper credits. if the consumer informs the company within thirty days.
After thirty days, the status of the points will remain valid and cannot be changed by the consumer. As usual, the consumer will be responsible for maintaining the confidentiality of their account information. TELUS cannot be held responsible if someone else gains access to your account. If there is any change in your personal information like contact number, address, etc., the consumer will have to immediately inform TELUS. The consumer will receive newsletters and updates in any offers as they are part of this program.
Points System
Whatever amount you spend on buying TELUS home services per month, you will receive 2% of it as points in your reward account. This includes monthly charges like internet, video on demand, but excludes anything purchased with discounts, penalty charges, and employee discounts. Below are some important details you should know about the company’s point system:
- Each consumer can only earn 1500 points, after which their participation in the program will not allow for collecting more points. You won’t need to worry, though, because these are a lot of points and it is difficult to collect so many.
- These points cannot be redeemed for cash for any other equivalent. It can be used only for the benefits that the program allows. They also cannot be traded or exchanged without the permission of the company. If the consumer does anything that is not allowed, their points could be canceled and their participation from the program could be withdrawn.
- Once your account is in good standing with TELUS, you can redeem your points once they have reached the required number. The number of points used for the reward will be decreased once they have been used. You will be required to confirm your identity while redeeming your points.
- The points will not expire as long as you are a part of the program. Once you stop being a participant, the points will expire after ninety days from that day.
Who is eligible for the program?
This program is available only for those customers who have purchased two or more TELUS products. An individual cannot enroll themselves in the program as of now. You need to be a customer and have an account with good standing. Also, no organizational entities can enroll in the program, only individuals can. Once you are enrolled in the program, a Rewards Account will be created for you by TELUS automatically.
Ending The Program
With thirty days of prior notice, TELUS can make changes to the program that could affect you negatively. With sixty days of prior notice, they can end the program itself. To make changes like suspending or terminating your participation in the program, they do not need to give you any prior notice. They can cancel the rewards and points you have accumulated. They will do this only if given a reason to do so, like fraudulent behavior on your part. If you fail to comply with the terms and conditions you agreed to, they will have this right.
There are no warranties concerning this program, and TELUS will not be responsible for any damages that may occur to you by being a part of the program. This also means that you will not be compensated for any expenses or damages you may have to go through. If you have some doubts and need to contact TELUS for any reason, you can do so through www.telus.com/contact. This is their website, you could also contact their customer care if you need further help in something.
Conclusion
TELUS has a beneficial loyalty program, but it comes with a lot of terms and conditions. We have the habit of skipping reading them and agreeing to everything, but it will benefit the consumer to go through them once. TELUS has stated multiple times that they are not responsible for any liabilities that the consumer may face, so if something happens, you will have to deal with it completely on your own. Apart from that, if you are a regular consumer at TELUS and their products appeal to you, this loyalty program could be a great choice for you.
Happy Shopping!
