In today’s era, companies offering customers services efficiently, conveniently, and prompt get to reap more than their counterparts. Customers prefer these companies as they offer them value for their money. This article explains Cox Complete Care.
With technology in place, most companies are moving their customer care services online to ensure they serve their customers as promptly as possible and get to retain them and get referrals to their family and friends. The companies are also taking their services close to their customers with their in-home services.
Cox Communications, Inc founded in February 1962 with its headquarter in Atlanta Georgia, United States provides its customers home automation services, telecommunications services, and digital cable television services. Cox Complete care is one of the solutions offered by Cox to residential customers who benefit from technician services at their homes and 24/7, 365 days a year IT desk support via phone call, chat, or computer remote access.
Cox Complete Care Package
The Cox Complete Care support services provided to customers are in the following forms.
- Remote support service
The customers in need of help need to call Cox for device support services and get their questions answered on the phone or online. These services include removal of viruses and malware that has attacked the customer system and inhibit them from using their data or their devices if the software needs to be reconfigured or installed or if the customer needs any technology education and troubleshooting of their devices.
- In-home support
The customer is covered for the $100 service call charge and the Cox technicians have to visit the customer residence to offer them the services they require
- Repair and replacement of splinters, fittings, and wiring
- Check on the Cox equipment, modems, and routers to ensure they are all functioning as they should
- In case of any unauthorized connections, the technicians need to identify them. The customers are warned against any such connections as they may end up messing up their devices’ connections and might be more costly to repair or replace.
- Internet bundles
Customers get to enjoy internet bundles from Cox and can be used for entertainment, learning, or working from home.
Cox Complete Care Services
The following are the support services that are provided to customers in Cox Complete Care
- Troubleshooting
- PC cleaning
- Removing of virus and malware
- Updating operating system
- Provide network security, design, and setup
- Repair damaged wire
- Replace worn-out outlets
- Identify bad connections
- Installation and configuration of software
- Devices connected to the home network
- Backing up data and retrieving lost data
- Providing TV and gaming systems services
- Setup smart home hubs
- Wi-Fi connection services
- Provide support for homelife device
Cox Complete Care Price and Coverage
- The customers using Cox Complete Care are charged $10 per month.
- A customer who wants to cancel Cox Complete Care service within the first 90-days and has not used any service is not charged any usage fee while a customer who has had a service call or technician support is charged a usage fee of $75 if they cancel their Cox Complete Care service
The $10 charge covers the following support services.
- Cox technician will offer repair and replacement of damaged internet, telephone, cable coax wires caused by wear and tear and animal chews, replace splitters, installed and existing outlets, and fittings.
- The Cox technicians will train customers on the following
- How to synchronize devices
- How to personalize their devices
- How to use installed software
- How to use Apps installed
- How to upload content
- How to use Cox TV
- How to use phone equipment and phone services
- The customers can call, chat, or use computer remote access to communicate with Cox technicians to provide them any support they need 24/7.
The devices supported by Cox include the following.
- PC, laptops, and Macs
- Smartphones and tablets for Android and iOS
- Televisions
- Gaming systems
- Home entertainment devices
- Wearables and IoT devices
- Smart home hubs and their branded devices
- Smart Appliances
The following are some of the services Cox technicians provide to its customers.
- System setup
- System configuration
- Troubleshooting
- Device connections
- Wi-Fi connection services
Exclusions in Cox Complete Care Services
The following are excluded from Cox Complete Care services.
- Repair and replacement of Internal wiring resulting from theft, tampering, or competitor wiring
- Smart panel wiring repairs;
- Repair of computer and hardware device
- Homelife services
Conclusion
Cox Complete Care support services provide convenience and efficiency to customers as customers do not have to leave what they are doing to go to Cox to seek their services. Hence for Cox to make sure all their services satisfy their customers, they have put resources in place as part of their strategy.
