Guitar center is a very well-established retail music retailer chain in America. It is a unique store and the largest one in the United States-based in 294 locations. If you purchased a guitar or any musical machine and are quite disappointed, then don’t beat yourself and hear us out. There is a return policy with Guitar Center and all you have to do is read this guide to start the procedure.Guitar Center Return Policy has a deadline of 14 days and 3 days if you had purchased a certain product that falls under these deadlines. They also charge for prescribed products and unfortunately, some products are not in their return policy.
What Is The Return Policy Period Of Guitar Center?
You must return the following products within 14 days of the original purchase date
- DJ equipment
- Recording machines
- Lighting or fog machines
- Workstation keyboards and
- Rack signal processors
You must return vintage instrumental products within 3 days of purchase.
You cannot return the following products, even in-store or through mailing
- Apple hardware
- Books
- CDs
- Videos
- Earplugs and in-ear monitors
- Cleaning products
- Demo gears
- Electronic software downloads
- Special orders—both special or custom orders that the center doesn’t stock.
- Fog fluid
- Turntable cartridges
- Harmonicas
- Computers
- Opened software
- Tubes
- In earbuds
- Vinyl records
- Clearance items
- Discontinued items
- Or any other item identified as non-returnable
Return the products in their original conditions within the limited period depending on the products and receive a full refund except for those products they charge sanitization fees, restocking fees, and shipping fees. You can return other products within 45 days from the original purchase date other than the aforementioned products.
But if you have to deal with product damage after 45 days, you can directly approach the manufacturer. Whether the product is accepted or not for return, find out by yourself.You are eligible to receive refunds via cash if the products are priced over $250. It will be returned via debit card (Visa) or by check depending on the location.They refund within 2 to 3 days of business days to your original payment method used at the time of purchase.
In-store Return Policy
If you have purchased a product from the store or online now, you can return it to any Guitar Center. You are only required to bring the documents of your purchase, or can just show the confirmation email, and packing slip if you received it with the order. No charges are asked because you are returning in-store. That being said, one can completely avoid shipping charges by opting for an in-store return policy.
Return Through Mail
To return through mail or online, you have required an authorization code that the center will provide itself. Call the Guitar Center at 1-866-498-7882 or send a polite mail asking the code at service@guitarcenter.com
To return via mail ship to the following address
Guitar Centre
—Your Registered Address—
4005 N Norfleet
Kansas City, MO 64161-9231
Return Without Receipt
You can also return without a receipt, but make sure to bring your I.D photo for identity verification and to track your order. Not all locations ask for I.D photos.
Return in-store when you have misplaced or lost the receipt because this is the ideal way to do it and you have to follow some protocols while returning through mail or online.But be very careful you can’t just get away without following some of their protocols because they have a history of denying products that are being returned without a receipt too often. They monitor those products returned without a receipt, so make sure you are being authentic and provide all details for verification.
Is They Collect Return Charges?
Guitar Center charges a few bucks at prescribed rates based on some conditions on certain products and for all products that are returned online. They charge woodwind instruments and Brass instruments a rate of $10.00 for sanitization. They charge bows a restocking fee of $4; they charge mouthpieces priced over $300, a sanitization fee of $8, and they charge the Mouthpieces priced under $300 a $4 fee. And they charge a 10% restocking fee on any Apple products of open-box returns.
Guitar Return Policy With Covid-19 Protocols
Not only while shopping but also while returning to the guitar center has taken strict protocols for covid-19. Serving customers the value experience is their top priority. Customers are told to wear a mask and are not allowed without a mask. You can opt for an online service for the safest return.
Conclusion
You don’t have to follow hectic protocols to return to the Guitar center, unlike other stores’ return policies. Guitar Center only processes local returns, but not international returns.
Frequently Asked Questions
1.How to contact their customer service?
Answer: To contact their customer service call at 1 801-501-8847.
2.What is the return policy period?
Answer: The general period is 45 days to return, but there are some exceptions. We must follow this policy and the vintage instruments within 3 days of purchase.
