Are you living with no internet or telephone connectivity? Well, you do not have to anymore. You can apply to get a discount for one of the services through the Frontier Communications program, The Frontier Lifeline Program. The Lifeline program provides accessible and affordable telephone services and internet connectivity for low-income citizens. The program fulfills the Universal Service, which states that all Americans should access communications services and is backed by the FCC’s Emergency Broadband Benefit.
Lifeline subscribers get a discount on either monthly telephone service or broadband internet service provided by wireless and wireline partners. The discounts are meant to help boost access to fundamental rights services like healthcare, education and also increase access to jobs.
Read on for more information on how the Frontier Lifeline program works, who qualifies for it, and how to apply if you do.
How it works?
Frontier Lifeline discounts are available to low-income individuals in every state, territory, and tribal land in the country.
As per the FCC rules, Frontier Lifeline can only receive a Lifeline discount on a wireless service or wireline. This means if you want a discount on the broadband internet service for your household, you can not get one on the telephone service. However, you can get Lifeline for you or a dependent in your household in federal assistance programs. In addition, different subscribers get different discount offers. For instance, subscribers from tribal lands get monthly discounts at $34.25, while the other low-income subscribers get a $9.26 monthly discount.
Who is eligible to apply for the program?
The essential requirement that qualifies individuals for the lifeline program is income levels. Your income should be 135% or below as per the Federal Poverty Guidelines. Also, if you are enrolled in federal assistance programs like Medicaid, The Veteran and survivors Pension Benefit, Federal Public Housing Assistance, Supplementary Security income, Supplementary Nutrition Assistance Program (SNAP), or a national tribal program.
Each application is passed through the National Verifier application system. The system verifies and recertifies subscribers’ eligibility annually.
Applicants who give false information or fake documents to obtain the discounts are punishable by law through fines or permanent exclusion from the program.
To clarify if you qualify to get the Frontier Lifeline, you can visit the website and review the detailed information for prospective applicants in each state.
How to apply?
You can apply for the Frontier Lifeline program at the comfort of your home or by mailing the paper application and documents that will prove eligibility. However, the fastest way to get your application checked and approved is through an online application. The paper application might take up to 2 weeks to complete the eligibility check.
Login to the Frontier.com account, click on the Lifeline program, choose your state, and apply. If you have questions about your application or want to get an application mailed to you, contact Frontier customer care, and a representative will help you. If there is someone already receiving the Lifeline discount in your household, and you feel you need to be considered a separate entity, submit a Lifeline Household Worksheet together with the Lifeline Application and proof of eligibility.
Tips for getting the Lifeline application right
1. If your income level qualifies you for the Frontier Lifeline program, include photocopies of official documents to back it up.
Here are examples of documents you should consider sending:
- Prior year’s state, federal or Tribal tax return
- Unemployment statement of benefits
- Paycheck stub
- Workers’ compensation statement of benefits
- Current income statement from an employer
- Retirement or pension statement of benefits
- Social Security statement of benefits
2. If you qualify through a government program, include photocopies of official documents from the program as proof :
They may include, but are not limited to, the following details:
- Your name or the name of the applicant
- Your address
- The program name, for instance, Veterans Pension or Survivors Benefit
- A currently dated award letter or any other documentation that proves you are part of the program
- The program administrator that issues the document.
Conclusion
If your income is 135% and below, or you are a beneficiary of federal assistance programs, you can get Frontier discounts on either internet or telephone services.
You can apply online or download the paper application and mail it. However, the online application takes a shorter time to go through the eligibility check, unlike the paper application, which takes two weeks.
If you have an issue with the application, and other details, reach out to Frontier’s customer service.
FAQs
Is the Frontier Lifeline Program available in all the states?
The program is only available in the states where Frontier Communication currently operates. However, you can check out the list of the states on their official page.
Are the Frontier Lifeline Program terms uniform for all states?
No, they are not. Mainly due to different state policies and laws. Check the Frontier Website to get more details on your state.
