Kittles is an American retail company that specializes in furniture items. The store is located in Indianapolis, Indiana, and has been operating since 1932. Over the years, many people have argued that it is the largest store with furniture and mattress inventory in the US. Although this family-owned company is popularly known for their mattresses, they also sell other home items. They include living room couches, dining room tables and sets, home office furniture, entertainment room furniture, and other home accessories like mirrors and lighting fixtures.In this article we will see Kittles Mattress Return Policy
The kittles company has a variety of policies regarding their operations in business. These policies address stock policies, cancellation of orders, and pick-up policies. When it comes to returning mattresses, the store cannot accept the mattress once you have received it and the delivery is complete. This is because the policy states that acceptance of the mattress delivery finalizes the sale, and no returns or refunds can be accepted by the store once the sale process is complete.
Terms and conditions
As in other retail stores, Kittles has listed the dos and don’ts of their company policies.
- Making online purchases
The company indicates that all orders online should be collected in the designated company delivery points. If anyone requires delivery to be done somewhere else, they should contact the store to make prior arrangements. The online orders system also allows customers to schedule their orders for pick-up at Kittles distribution centers and it should be done before the order is dispatched.
- Paying for online purchases
All online purchases are supposed to be paid in full before delivery using MasterCard, Visa, bank debit card, or Discover.
- Online prices
The prices indicated on the kittles shopping site usually include the merchandise you are buying only and not any other extra charge like tax or delivery. However, the final and total cost of the purchase is shown on the checkout page before the completion of the order.
- Available products
All the furniture items that are available in stock are listed in the kittles online catalog which is updated regularly. There are hardly any changes or differences at the physical locations.
Cancellations and returns
Generally for all kittles furniture items, if the cancellation or request for a return is made before delivery or pickup, a full refund is made and issued to the original mode of payment. This applies to both in-store purchases and online purchases.
In mattress returns, the acceptance of delivery or after picking up the return cannot be made. This is because it is considered that the fact that it was accepted or picked up means that it had no damage to it therefore returns afterward are prohibited. Additionally, it would be quite difficult to determine if the mattress itself is indeed the same one delivered. Despite this, many vendors who sell kittles mattresses offer in-home sleep trials for the mattresses before purchase but this depends on individual vendors.
Additionally, kittles delivery teams can usually pick up old and used beddings that are in sanitary condition after you have purchased new ones from their store.
Mattress service policy
Kittles store operates within the boundaries of what the manufacturers of the mattresses offer. Therefore if the manufacturer does not guarantee their products of shrinkage, durability, or piling, then kittles will not guarantee these services.
Additionally, Kittles does not offer refunds, exchanges, or returns on mattresses in the clearance section of the store.
All the mattress manufacturers who sell their products to Kittles give warranty against structural defects only. This specific warranty is however between the customer and the manufacturer meaning that all the manufacturer’s decisions will be absolute. No mattress manufacturer guarantees comfort to the customer and neither does Kittles.
The Kittles mattress return policy considers that mattresses bought in-store or online are not eligible for exchange or return without the authorization of the manufacturer and it is the responsibility of the customer to contact the manufacturer directly when in need of any repair.
Conclusion
In conclusion, mattress returns at kittles are highly discouraged and for one to return one successfully the manufacturer has to give official authorization to the store. Additionally, kittles reserves the right to inspect the mattress for any damages before accepting the return and offer a replacement for the returned mattress to the customer.
Frequently asked questions
- Do you need a receipt to return a kittles mattress?
The store requires a receipt for returns on all items and authorization from the manufacturer for mattresses.
- What does the kittles mattress warranty cover?
The manufacturer of kittles mattresses only warrants against structural defects and nothing else.
- Can I make a return before delivery at kittles?
Returns on furniture items can be made within the 30 days required for scheduled delivery or pickup. No returns can be made on items after the customer has accepted the delivery.
