Introduction To John Lewis
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John Lewis was founded in 1864 by John Lewis with its headquarters in London, England, United Kingdom. It operates over 35 store locations employing over 30, 000 employees. It provides its customers a preference to either shop for their products at their store locations or their website online at www.johnlewis.com.
The John Lewis phone return policy allows the customer to return the phone they have purchased and are not satisfied with it due to various reasons as provided by the customer. The policy stipulates the timelines, the phone state, and the processes to use for the customer to return the phone to John Lewis for either a refund or exchange according to the customers’ preference.
Overview of the John Lewis phone return policy
Return period to John Lewis
Customers in need of returning the phone they have purchased to John Lewis because they are unhappy with it are allowed to do so within 35 days from the date of purchase for John Lewis to process a customers’ refund or exchange for the phone.
How to return a phone to John Lewis
To return a phone to John Lewis a customer must first ensure it is in a good condition with all the contents that came with it in the packaging, with no personal data, and the original receipt as proof they bought it from John Lewis. The customer can either return their phone to John Lewis via Waitrose or partner shops or Collect+ as illustrated below.
Return via Waitrose or Partner shop
To return a phone via Waitrose or Partner shops, the customer must have bought the phone at www.johnlewis.com.
The customer has to use the phone delivery note they received with the phone and fill in the return section, the customer then prepares the phone return package then visit https://johnlewis.intelligentreturns.net/main/landing to get a return label by filling in the required phone order information and print it out to be used for the return. The customer then takes the return package to a Waitrose store near them or Partner shop to be shipped to John Lewis.
Return via Collect+
The returns made via Collect+ are free to customers for orders made through www.johnlewis.com and items measuring 90*60cm or smaller with 15kg or less.
To start the return process, the customer fills out the return section on the delivery note delivered with the phone, prepares the phone return package with all the content it came with it in the packaging, the original receipt, and the delivery note. The customer then attaches the Collect+ return label on the delivery note or can access it through https://johnlewis.intelligentreturns.net/main/landing if they do not have one and deliver the package to the nearest Collect+ location for the package to be shipped to John Lewis.
Terms and conditions of John Lewis phone return policy
The phone orders returned to John Lewis within 14 days from the date of purchase either at www.johnlewis.com or through phone are eligible for standard delivery charges refund.
If a customer had purchased jewelry or a watch from John Lewis that values more than £500, the jewelry or the watch should not be mailed or shipped but should be returned physically to the location where the customer made the purchase.
The phone to be returned to John Lewis should have all the contents it was delivered with, in good condition as delivered or unused, and contain no personal information for John Lewis to process a customers’ refund or exchange.
John Lewis processes the refund to an eligible customer using the original method of payment that the customer used to pay for the phone. Also, John Lewis cannot refund and give the customer an exchange for phones that have been customized unless the phone is faulty.
Limitations to John Lewis phone return policy
John Lewis will not accept phone returns that exceed the stipulated 35 days from the date of purchase, without its original packaging, without a return label, has personal information, without proof of purchase, customized, or in a poor state. Hence the customer should not expect to be refunded or given an exchange.
John Lewis phone refund process
The John Lewis refund process commences when the return package is delivered to John Lewis. The return package is verified for the condition of the phone, its contents, and the original receipt showing proof of purchase. If approved, the customer receives an email from John Lewis indicating the refund process has started and the whole process might take up to two weeks for the customer to receive the refund in their original method of payment used to purchase the phone.
Conclusion
The John Lewis phone return policy is a guarantee offered to customers who purchase their phone at John Lewis of the commitment by John Lewis to ensure they are satisfied with their purchases and if not John Lewis will offer them a refund or exchange as long as they follow the set rules and regulations that govern the policy. John Lewis also reserves the right to grant or not to grant the customer the refund or exchange and can change or alter the terms and conditions at any time.
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