Canadian mobile network operator Eastlink Wireless is owned by Eastlink. Halifax, Nova Scotia, Canada is where the company’s headquarters are located. Nova Scotia and Prince Edward Island are only two of the provinces that Eastlink Wireless serves with its mobile network. Eastlink Wireless, on the other hand, creates cell phones, smartphones, and modems for the internet. This article explains Eastlink Phone Return Policy.
Eastlink Phone Return Policy
The return and repair policy, exchange policy, and warranty policy are just a few of the options offered by Eastlink Wireless when it comes to phones. Customers have 15 days from the date of purchase to return their purchases if they are not satisfied.
Refund policy for Eastlink
As a customer, you can return any product purchased from Eastlink if you are not satisfied with the product, its features, or the return policy. When you return a gadget to Eastlink, you’ll get a refund for the full amount you paid for it. Other than a change in color or a decrease in memory capacity, any other explanation is acceptable. Eastlink devices and accessories purchased in-store or online within 15 days after delivery are eligible for a return under this policy. Only new gadgets purchased from Eastlink’s online and physical locations are covered under the policy.
What conditions must be met to make use of the return policy?
The return policy sounds simple, but there are a few conditions that must be met before a refund may be issued. To get your money back, you must do the following:
- You’ve only used about half of the bundled voice minutes and data.
For those with disabilities, please see the following:
- You can use all of your voice minutes and the additional data to the fullest extent possible. For an additional 30 days from the date of purchase, you are permitted to return your gadget.
The following items, if applicable, will be refunded by the company if the above conditions are met:
- Payment of the monthly subscription cost and any additional charges for a device or accessory
- Fees for making and receiving phone calls
- Taxes that must be paid
All additional fees, such as those incurred while roaming outside of a pre-agreed geographic area or when a SIM card is returned or destroyed upon request, must be paid by the user. A few weeks after the equipment is returned, the business mails a check to the customer to reimburse any positive credit.
Rejection can be caused by a variety of factors.
To meet the requirements of the return policy, returned gadgets must be in their original condition. If the following conditions are met:
- They can be returned for a refund within 15 days after the purchase date.
- There are no identifying numbers, such as ESNs, IMEIs or MEIDs left on the device.
- The gadget is damaged by the user. Improper or unauthorized modification, neglect and installation errors, damage during shipment, and liquid damage are all examples of possible damages.
Refund policy eligibility requirements
There are a few conditions that must be completed for a refund to be issued. Customers must return all equipment, accessories, and papers with all original packing in the same condition as when they were taken. In the event of a return, the firm will subtract the cost of any missing components such as batteries, chargers, cases, or manuals. a copy of the original receipt must be provided by the buyer
- Eastlink corporate shop purchases must be returned to an Eastlink corporate store.
- A return authorization number will be provided upon receipt of the product from an authorized Eastlink reseller only.
- If you buy a product from an Eastlink partner retailer, you must return it to that merchant.
- Eastlink corporate stores accept returns of internet purchases.
The warranty policy
This policy applies to new Eastlink products still under warranty. A year after purchase, customers can return devices with manufacturer-related problems to the company for free repairs or a refund, whichever is more convenient for them. They must also meet a few standards before being accepted, such as:
- The harm must be directly attributable to the product’s maker.
- Please note that evidence of purchase must come from an original receipt.
- You must return any defective goods within the warranty term.
- Note that if the above requirements are not met, the consumer is responsible for any repair costs. A one-year warranty against manufacturing flaws is provided by Eastlink for all of its goods.
In conclusion
Eastlink has devised several working policies aimed at enhancing the customer’s level of satisfaction. The return policy allows customers to get their money back if they don’t like their products for any reason within 15 days of acquiring them. Eastlink also provides a one-year warranty on defective equipment if the issue is caused by the manufacturer.
FAQs
If my phone’s screen is shattered, would I be responsible for the repair costs?
If Eastlink or an authorized Eastlink dealer caused the damage, the repairs would be free of charge. When a user is responsible for the damage, the repair costs are the responsibility of the device owner.
Can I get my money back if I send something back to Eastlink?
To receive a complete refund on the purchase price of Eastlink products, a device must be returned to Eastlink following a proper procedure.
Where to return an item purchased online?
Online purchases can be returned in several ways, the most common being returning to any Eastlink corporate store location.
