DHgate is an online E-commerce wholesale marketplace owned by the Chinese and headquartered in Beijing, China now we will see about their who does DHgate use for shipping. They deliver worldwide and partner with well-known international couriers such as FedEx, UPS and DHL.
Their main partners also include:
- Hong Kong Post
- China Post
- EMS
- FedEx
- UPS
- USPS
- Singapore Post
Short History
Founded by the Chinese Businesswoman Diane Wong in 2004 August and officially was launched by the next year in 2005. During the first two years, the company struggled to gain profit, however, by the end of 2006 and 2007 thanks to capital investment DHgate economy became stable and remain floating. Out of all the Chinese E-commerce companies, DHgate became the first Cross-border E-commerce B2B (Business-to-Business) company to provide internet financial services.
What Courier does DHgate use?
After purchasing from the DHgate website, the purchaser has the option to choose among these couriers:
- China Post
- EMS
- TNT
- FedEx
- DHL
- Singapore Post
After purchasing, the order is then dispatched by the seller and then shipped from the courier services that the purchaser selected. The tracking number is then provided to the purchaser, which can be tracked online. As the seller is fully responsible for providing the tracking number to the customer. It mostly takes around 4-10 business days for the processing of the shipments.
In case of tracking number is not provided by the seller and is unresponsive, the purchaser can contact the DHgate customer and open a dispute for a full refund.
- DHgate has also recently partnered with a new logistics courier on July 2021 which summed up their shipping Courier partners in the business.
- The name of their new Logistics partner courier is Agility’s Shipa Freight.
How long does DHgate take to deliver?
Time taken to deliver depends on the courier service that the purchaser picks.
The courier services charges may differ from one another since it depends on the courier’s speed and the delivery.
Unlike the China Post; couriers like TNT & DHL deliver much faster but with higher charges.
| Carrier | Delivery time |
| DHL, FedEx, and UPS | 5-7 days |
| EMS | 6-25 days |
| Singapore Post | 10-27 days |
| Hong Kong Post | 11-23 days |
| Epacket | 10-40 days |
However, some businesses tend to choose the slowest delivery options for bulk orders, which is cheaper to save money and gain profit for their stocks in times of resale.
The slowest delivery is shipped via Sea Transport and the Fastest delivery is sent via Air.
Note: Regardless of the delivery options, every package is provided with a tracking number.
What to do if the DHgate order is not delivered?
Sometimes unforeseen situations and lockdown enforced by the central government can affect the estimated delivery time and might get delayed, as these problems are unpredictable.
If a buyer doesn’t receive his/her package, it is best to
- Communicate with the seller
- Reach out to the DHgate customer executive
- Submit a “Refund request”
Although no matter how the package is delayed, it is best to wait for some time as the package might still be in transit.
How to open a dispute on DHgate?
To open a dispute on DHgate, the person follows this step by step.
- Sign in to the DHgate account from Website/Apps
- Click on “Orders”
- From the dropdown menu, select “Active Orders”
- Select “Shipped”
- Click on “Return Refund” and the person must provide the reason he/she is claiming a refund.
Shipping charges on DHgate
Shipping charges depend on the country and location where the buyer’s delivery location.
Standard delivery for shipping fee is 3 percent. Once the order is accepted by the seller, the buyer has 3 days to pay for the order. Exceeding 3 days without paying will automatically cancel the order.
All the shipping logistics courier services are available during the time of payment page, along with the estimated delivery range date from each courier service and the shipping charges.
Most of the DHgate Express Delivery is likely handled by international couriers such as
- FedEx
- DHL
- UPS.
Regardless of the courier services, it is crucial to track the package which is ordered through Ship24.
Ship24 is the best tracking site for DHgate, as the system allows the package which is handled by different courier services.
The reason to track in Ship24
If the parcel is first handled in China by the 4PXor China Post, but received by different couriers such as DHL or FedEx, it can face difficulty during tracking the package as it passes overseas and between multiple courier services.
With Ship24 the purchaser will continue to receive the tracking information regardless of the courier services and who is handling the package.
This is the reason Ship24 is perfect for International package tracking and particularly international DHgate tracking.
Payment methods
DHgate’s available methods of payment are listed below:
- Credit Card
- Debit Card (must support international payment)
- PayPal
- Western Union
- Bank to bank wire transfer
FAQ
- Are there any import taxes/customs fees that I need to pay when it reaches my country?
Answer: Yes, if you’re not in China, any products ordered from DHgate are considered imported goods.
- Is custom taxes included on the items that I ordered from DHgate?
Answer: No, Custom taxes are excluded from the items that you ordered or in the delivery cost.
Note: The tax of Customs fees may differ from country to country, as every country has its fees and tax.
- Is there any way not to pay the customs fees?
Answer: You can contact the seller and ask if the product you ordered can be sent as a gift, in which case you may be exempted from paying Custom tax.
- Currently, any item that costs less than Rs.5000 is considered a gift item and is subject to duty-free.
- As a result, if you order goods worth less than Rs.5000/- you won’t have to pay customs.
- Under the Foreign Trade Act, gift items are exempt from customs duty.