Emma Mattress claims to be an entirely new take on mattress making. Instead of selling traditional models, the company sells the components that make up a mattress, allowing customers to construct their custom mattresses right in their own homes. If you find yourself wondering how this Emma business model works, or you’re wondering if it’s worth the savings you get with this approach, here’s everything you need to know about Emma Mattress return policy and other specifics of the Emma business model!
How can one initiate a return online and in-store at Emma?
The Emma mattress is one of our favourite mattresses. It is an all-foam mattress with a soft and cosy cover. The Emma comes in four models to fit your sleeping style and budget. Whether you are looking for back, side or stomach sleepers, Emma has something for everyone’s so see a few technical steps on how to return at Emma Mattress:
- Technical steps on how to return Online is as follows:-
- Go to the official Website
- Choose and click on returns-
- Then you will be directed to a page where you can select your reason for returning.
- After that, fill in your details, choose from a prepaid postage label or pickup store.
- Then they will provide you with a Return Merchandise Authorization (RMA) number to which address to send it.
- Once they receive your parcel, they will inspect the mattress and if the mattress is the good condition, after that they will initiate the refund within five working days
- Technical steps on how to return in-store are as follows:-
- Contact Emma customer service and explain your reason for returning.
- If you do not have an online account, create one then follow all the given instructions.
- Once they give you an RMA(Return Merchandise Authorization) number and tell you which address to send it to.
- But if they request sending back items with a prepaid postage label that’s convenient for you and once Emma receives your returned items then will issue a full refund within five working days provided that your item is in good condition with its original packaging, tags, labels and has no pet hair or odour.
Emma Business Model
The Emma mattress business model is designed to set up a non-traditional retail sales structure that takes out an intermediary, or salesperson. There are no showrooms or models for consumers to try out; instead; Emma customers can purchase their mattresses online through Amazon and get them shipped directly to their homes. Emma sets a price that is consistent across all retailers at $850 per mattress. No matter which retailer you choose to buy from, you’ll pay exactly $850. This unique business model helps differentiate Emma from competitors and allows it to be available as part of Prime shipping for millions of Prime members worldwide. It also means that if you want an Emma, there is just one way to get one: Buy directly from Amazon. All other options require buyers to make two purchases:
- A pillow top mattress cover sold by someone else.
- An Emma Pillow Top Mattress sold by someone else.
Once you buy your pillow top mattress cover and mattress, you can submit a Return Request on Amazon if something goes wrong with your mattress or if you are unsatisfied for any reason within 30 days of purchase. You will then receive a prepaid return label via email to facilitate your return process. It’s that simple! The Return Policy is designed to allow customers who choose not to buy from Amazon or from retailers who don’t participate in Prime Shipping to return their mattresses through an automated return process. Customers have 24 hours after receiving their Emma mattress via UPS/FedEx to initiate a Return Request; every customer gets 24 hours from the time of delivery at no additional cost.
Return Policy
Return and exchanges policy are a key part of Emma Business Model, but it also has several other business models. This can be a fairly standard policy depending on what type of mattress or bed you’re buying. Here’s some information about what to expect if you need to return an Emma Bed online:-
- You have 30 days after your purchase date to return your mattress or bed for either a full refund (less shipping) or an exchange.
- Your replacement will take 3-5 weeks after we receive your returned item at our warehouse.
- You don’t pay any additional shipping costs because they will send out a replacement mattress based on our recommendation.
- There are never any hidden charges or fees.
- In addition, Emma Business Model has not added any additional fees to cover returns. As a result, Emma’s return policy is a bit more lenient than others when it comes to its money-back guarantee.
- The downside to Emma’s return policy is that you will be responsible for shipping costs if you decide to exchange or return your mattress.
Emma Mattress return policy is clearly stated on its website. If you’re still not sure, contact Emma and let them know what’s going on. Don’t be afraid to ask questions! They want to make sure your experience with Emma Business Model is as positive as possible—and that includes after you purchase your mattress.
Conclusion
Don’t Settle For Less Than Perfection: Emma is known for her high standards and wants to ensure you get exactly what you need from your mattress. She doesn’t want to compromise on quality and customer satisfaction in any way. That’s why they give you 100 days to test out your mattress, with free shipping both ways if it isn’t right for you. You can rest easy knowing that Emma has thought of everything when it comes to her customers’ needs, ensuring that buying a new mattress online is as convenient as possible.
FAQ’s Section
- Is it easy to return an Emma mattress?
- Yes, it’s easy, as Emma works hard to make its return policy as simple and transparent as possible. On your invoice, you’ll find a 10-digit Customer ID code that you can use when you ship Emma back.
- Has anyone ever returned an Emma mattress?
- Indeed they have. Emma is proud to report that 97% of their customers are satisfied with their mattress and recommend it to others.
- What happens to a returned Emma mattress?
- Emma returns mattresses to their production partners. It’s up to them whether they reuse a returned mattress, resell it, or recycle it.
