Prusa Printers Return Policy- Who is Prusa Printers?

In this article, you’ll get to know about the Prusa Printers Return Policy.

Who is Prusa Printers?

Prusa Printers is a community of 3D printer owners and admirers. 

It’s a community of Prusa Research, a famous company in the 3D printing industry founded as a one-man startup in 2012 by Josef Prusa, a Czech hobbyist, maker, and inventor.

What is Prusa Printer Return Policy?

On the official website of Prusa Printers, they have mentioned that a customer can return the product in two cases:

1. Not Happy with the Product
2. Need to Repair the product
3. Not Happy with the product

1. Not Happy with the Product

If the customer is not happy with the product or has a change of plans then he or she is eligible to return the product within 60 days of the delivery date.

Note: If the 60 days period is over then you will need to contact the Prusa Printers from their website and enquire about the conditions and process of returning your product.

2. Need to Repair the product

If your purchased product has come across any malfunctioning, then you can return for repairing the product.

Process of Retuning the products from Prusa Printers

Step-1: Sending return request:

• You need to send an email to info@bob-cut-editorsprusa3d.com with a proper subject and description of your request to return the product.
• It should include the original invoice number and a short statement mentioning your request to return the product.

Step-2: Receiving the Return Label:

• After the processing of your request for return by the Prusa Printers, you’ll receive an email with a shipping label along with instructions to contact the transporter of the product.
• Do not pack your product unless you receive the return label as it will only ensure that your return request is approved or not.

Step-3 Packing Your Product for Return:

• For packing your product for return, it will be better if you use the original packaging in which you received the product.
• In case you don’t have the original packing material with you then you should check out the articles on Prusa Printers on the things to keep in mind while packing the product and essentials to send along with new packaging materials.
• Some of the examples are as follows:
  1. Packing SL1/CW1 for return 
  2. Packing i3 printer for return
  3. Packing the Prusa MINI for return

Note: If you want to return your product with your choice of carrier or shipping method. Then that is possible too. Provided, you have to send a tracking number to the office where you have returned the product and the Prusa Printers won’t be responsible if the product is damaged or lost.

Step-4: Receiving the Order by Company & Refund Processing

• After sending your product to the Prusa Printers, you have to wait for the product to reach them and assess the product and related documents.
• If everything will be fine then after evaluation, they will proceed with your return request and issue the refund.
• After completion of the refund processing from the company’s end, you’ll be refunded the amount within 14 business days.

What are all things you’ll need to return your product from Prusa Printers?

As per the Prusa Printer Return Policy, you’ll need the following:

1. The product.
2. The original invoice.
3. The user manuals and documents came along with the product.
4. The original packaging. (Not mandatory but will make your work easier if you have it.)
5. The accessories
6. Photographs of the packaging process of the product for approval from the shipping department of Prusa Printers.
7. Filled form of the Prusa Service List. 

What all things cannot be returned to Prusa Printers?

As per the Prusa Printer Return Policy, if the spools of filament or other sealed products are used and damaged then they cannot be returned.

What all things can be returned to Prusa Printers?

As per the Prusa Printer Return Policy, if you are returning your purchased product due to a non-satisfactory experience and want to issue a refund for the product then you’ll need to return all the accessories that came along with the product. 

It includes:

• Product manuals and other documents.
• Flexible Magnetic sheets.
• Spool of grey filament.
• Spool Holder.
• Memory card, power cable, USB cables.
• Pliers, spatula, screwdriver, Allen keys, spanner

However, if you are returning the product for repair, then you can keep the following with you:

• Spool Holder
• Pliers, spatula, screwdriver, Allen keys, spanner
• Cables. 

Conclusion

I hope that you have got all the necessary information about the Prusa Printer Return Policy and have got the answers to all the queries related to returning the products from Prusa Printers.

Still, if you are facing any problems or you are in a slightly different condition than the usual scenario then reach out to the support team from the Prusa Printer’s website.