AT&T is an American telecommunication company that operates globally. There was a time when AT&T had a monopoly over the phone market in the USA. Today also, it is the largest telecommunication company in the USA. It provides a telecommunication network and sells phones and other communication devices. But what if AT&T phones didn’t come as per your expectations? Let’s know about AT&T Phone Return Policy. What is it all about?
American Telephone and Telegraph (AT&T) company does have a phone return policy. You can return the phones bought from AT&T within 14 days of buying or getting the shipment. However, the phone should be in its original condition and not damaged, defective, or broken. Notably, the phones that were delivered defective could also be returned. AT&T accepts both in-store and online returns of phones.
Does AT&T take the return of sold phones?
Yes, AT&T does take the return of sold phones and other devices. According to the AT&T return policy, buyers can return the purchased phones within 14 days of buying the phone or receiving the shipment. So, after receiving the phone, you don’t like it or it didn’t work properly; you can easily return it.
To return the phone, it should be in its original condition. Additionally, customers have to present the purchase invoice to begin the return process. Notably, AT&T is strict about its phone return policy. It does not accept the return after 14 days of purchasing.
How to return AT&T phones?
AT&T phones are easily returnable within 14 days of buying. However, the company does not accept the return after 14 days. Hence, you have to be quick in your decision to go for a return. Especially for an online return, you have to make the decision fast so that the phones reach the company on time.
AT&T accepts return of its phones in its retail stores or by mail-
- In-store return
The phone bought from AT&T retail outlets should be returned to the same store. The phone should be in original packaging with all its accessories to receive the complete refund of the device.
Phones ordered online via the in-store pickup option are also returned in the store only. Phones picked up and purchased from a retail store could not be returned via mail. However, the phone bought from the online website could be returned to the AT&T store.
- Return via mail
The phones bought from the AT&T website or app could be returned via mail within 14 days of receiving the shipment. If the phone you received is not according to expectations, you can request a return to the company. Then pack the phone in its original packaging with all the accessories and mail it according to AT&T return via mail instructions.
Packaging of the device to mail
To return a phone bought from AT&T, customers should consider a few points for packaging the items. The proper packaging of the product is important to receive a full refund. Keep the following points in mind while preparing an AT&T phone for a return via mail or in-store return-
- Customers have to keep all the accessories, including the guides and manual that came with the phone. Pack the set of items in the same box it came for return.
- Before returning the phone, make sure you delete your data and information from it. For safety purposes, the customer should delete the data from the phone before returning.
- You require to keep the original proof of purchase to return the phone. The invoice for online purchase could be downloaded from the order details on the AT&T website.
Does AT&T exchange phones?
Yes, AT&T also allows you to exchange your phone. But the exchange should be done within 14 days of buying or receiving the shipment of the device. So, rather than returning it, you can exchange the phone for a new piece. Notably, you have to pay the restocking fees to exchange the phone.
Customers can also exchange the phone if a defective piece is delivered to them. The time for this exchange is also 14 days. However, for exchanging defective piece, no restocking fees is charged.
Conclusion
AT&T telecommunication company accepts returns of sold phones. Customers can return the purchased devices within 14 days of shipment for any reason. However, the phone should be in its original condition. Customers can return the phone in AT&T retail stores or mail it to AT&T. In both conditions, the device should be properly packed with all its accessories and the buyer should present the proof of purchase.
FAQ
- How to get a refund for a phone returned to AT&T?
Answer: Once AT&T receives the return package of the device, it starts an inspection process. After the process completes within a few days, AT&T makes the refund. The refund is made in the same way you used to make the payment.
- Do AT&T cellular devices have a warranty?
Answer: Yes, AT&T cellular devices have- a year warranty. However, the restored devices have 90 days warranty.
