Fido Solutions Inc. is a mobile network operating company based in Canada. It was founded in December 1996. Fido is headquartered in the Place Bonaventure, Montreal, in Quebec, Canada. The company is owned by Rogers Communications Canada, though it works and operates as a separate entity. It runs its customer service call centers and network servers. Fido network does not incur any roaming charges and offers you great rates and coverage. The network runs on GSM 1900 and covers most of the urban areas of Canada. Fido’s logo is a yellow dog house and has been the company’s informal trademark for advertisements. The company is the home of over 20,000 employees. Let’s know about Fido Customer Service.
Fido’s customer service extends from data networks to its loyalty programs. It offers services such as voice plans, mobile internet, home internet services, and loyalty programs. Fido also features phones with flexible plans. You can contact Fido through its Help and Support and Live Chat feature. It has also made available a toll-free customer inquiry number to its customers to be dealt with 24/7.
How to Contact Fido?
Fido has made available several options to its customers to approach the company. Fido, unfortunately, does not have an email service. However, you can contact it through many other options. Some of the popular used ways to contact our Live Chat, Help and Support function, Fido’s My Account, and Customer service contact number.
- Live Chat
Visit Fido’s website and sign in or log in to your account. Access the live chat feature and save time. Queries in the live chat usually get quick responses.
- Facebook and Twitter
You can also reach out to Figo through social media platforms like Facebook and Twitter. Complaints can be filed on Figo’s official Facebook and Twitter handle.
- Help and Support
Help and Support is the one-platform feature for Figo’s mobile and home services, data, phones, and customer queries on Fido’s website.
- Customer Care Contact
Fido’s general Customer Care Contact number is 611, which is free of charge. However, you can also dial 00 1 514-925-4590 from anywhere in Canada or US. The number can be contacted between 8 am to 9 pm on weekdays and between 9 am to 5 pm on weekends.
Mobile Internet or data services
Fido offers cellular mobile internet services in Canada. Fido Network does not incur any roaming charges when traveling long distances or during journeys. It offers a great range of networks and covers the major urban regions in Canada. Fido’s mobile internet can be accessed via blackberry, mobile broadband modem, feature phones, and smartphones. Feature phones have access to unlimited mobile internet, while blackberry phones have options available for unique blackberry mobile internet services.
Home Internet Services
Fido started offering cable internet services in November 2015 in selected regions and markets. It offers a 30 Mbit/s package with a bandwidth of 300 GB. Fido internet is served by Rogers’ internet in the markets in Ontario. This service is primarily targeted or aimed at millennials. Fido’s home internet service was previously actually Rogers’s Hi-speed internet. It was then re-branded into Fido Cable Internet service.
Loyalty Programs
FidoDOLLARS is a loyalty reward program introduced by Fido. Under this program, Fido offers 4% (it was previously 5%) of the total pre-tax on FidoDOLLARS to its customers for every monthly bill on Fido. This currency would then be used for purchasing a new device or any add-ons offered by Fido. However, FidoDOLLARS are no longer taken into consideration or accumulated after the release of new Pulse plans by Fido. The existing FidoDOLLARS will remain in the customer’s account and be considered anyways. Fido offers 2 years of free Spotify premium and Daily Vice worth $239 to customers who switch to the new pulse plans. This is done to make up for the lack of FidoDOLLARS.
Conclusion
Fido offers great customer service with its service teams ready to serve customers 24/7. However, the customer care timings may vary at weekends. Fido offers a range of services including cellular mobile data or services, home internet services, voice plans, loyalty programs, etc. Fido can be contacted through its customer care number i.e. 611 for free. Quick queries can also be taken on Live chat, Facebook, and Twitter.
Frequently Asked Questions
Q When can I contact Fido?
Ans Fido’s customer service is available 24/7 to serve its valued customers.
Q What is Fido’s Customer Care Contact?
Ans Fido’s Customer Care number is 611. You can also contact Fido on 00 1 514-925-4590 for free.
Q Is Fido only in Canada?
Ans Fido Solutions Inc. covers the major urban areas in Canada.
Q What is Fido’s email Id?
Ans Unfortunately, Fido does not serve any email Id to handle customer queries. However, you can contact them through many other available options such as Live Chat, Facebook, Twitter, or Customer Care contact.
