JCPenney is a chain of American departmental stores. It is a privately owned company and was instigated on April 14, 1902, in Wyoming, U.S. JCPenney got headquartered in Texas, the U.S. It has its stores in 629 locations. The company is owned by Brookfield Asset Management and Simon Property Group. If you need to return your product, then you can do it with the return policy of JCPenney. The customer can return the product online or by going to the store, and the customers must carry their receipt of the product. If the customer wants to return the mattress, they need to do it within 120 days of the purchasing date, and if the mattress has any sort of damage, then the customer has the right to return it within 48 hours of delivery time. In this article you will know about the return policy of JCPenney mattress, the items that are not eligible for a return, and many more.
Return policy
Not satisfied with the product? Do not worry, JCPenney is here to help you. The company will happily provide you with a return policy so that you can return a product that doesn’t satisfy you and instead buy another one or get a refund. There is no time limit for returning the product at JCpenny, the customer can return it whenever they want to. The product can get returned through mail or in-store, and it is mandatory for the customers to carry the receipt of their product.
Does JCpenney offer a return policy on mattresses?
Sometimes, due to the constraint of time, you may tend to select the wrong mattress. When the dissatisfaction occurs you want to return them. Don’t you worry as the company allows its customers to apply for the return policy of the mattress by following some procedures.The time for returning the mattress is within 120 days of the purchasing date. The customers must bring the receipt of the product while returning it otherwise, they won’t be eligible for the refund.
If there is any damage to the mattress, the customer needs to report it within 48 hours of the delivery time.
If a customer wants to exchange their mattress, then they will be charged 15% for the restocking of the item. If there is no exchange and the customer only wants to return the product, then they will be charged 20% restocking fees and $85 pick-up fees. It is obvious that the customers cannot return the mattress by going to the store, so they need to contact the customer care service at 1-800-442-7902 and inform them about the return of the product, then they will arrive at your house for the pick-up.
Name the items that cannot be returned?
The following items are not eligible for a return:
- Perishable items
- Altered items
- Gifts cards
- Customized items
- Body mask
- Face mask
- Ear piercing kits
What are the methods for returning the product?
Well, the most convenient and quick method is to visit the store, inform them about the product which you want to return and get a refund for it. If you need to return any furniture, contact the customer service center at 1-800-442-7902, and the worker will arrive at your house for the pickup. For returning the product online, you need to follow these steps:
- Log in to your account
- Choose the product which you want to return
- Select the ‘Start a Return’ button
Please note:-Most of the items can be returned only by going to the store. The refund will take up to 28 days to get credited to your account.
What if the returned product is not in its original packaging?
Well, if you want to return anything, then you should keep the product in its original packaging, but sometimes it happens that the customers throw away the packaging. Do not worry, if you do not have the original packaging, JCPenney will still help you with the return.
What if we do not have a receipt?
You do not have to worry if your receipt is lost or you cannot find it. The company will verify the information of the customer through their database. Photo identification is a must for all non-receipt returns. You can show any one of these IDs for the returning of product:
- Mexican’s driver’s license
- Canadian driver license
- Puerto Rican
- The U.S.
- Passports
- Matricula Consular Card
- Puerto Rican Voter Identification Card
- Mexican Voter Registration Card
Conclusion
To sum up, everything that has been stated so far, JCpenney is a privately owned departmental store. You get to know that JCPenney mattress offers a return policy to the customers. The customers can return their product online or by visiting the store. The mattresses can also be returned within 120 days of the purchasing date, and if there is any damage, you can return them within 48 hours of the delivery.