Every individual needs to know the importance of retaining a receipt after purchasing a product if possible. This is especially drawn into the light for purchases that are technical and more durable such as tools, supplies to machinery, electronic items, etc. The receipts and the proof of purchase are important for future references because let’s face it, making returns while purchasing a technical product is as common as buying the product. Some customers may not be aligned with the product’s design, the product’s durability, or simply because they changed their mind. But, returning these tool supplies can be quite challenging sometimes, given the company’s prior policy and other criteria.
Lowes Return Policy
Lowes is another go-to customer retail company operating in the United States and specializes in selling home equipment products for home improvement. Lowe’s company like many other retail companies feature a return policy according to customer satisfaction. It allows easy returns of the product purchased within a stipulated period (90 days) given the customer produces the appropriate proof of purchase of the respective item (a receipt for instance or the bill generated during purchase), the customer should also produce a valid Government authenticated identification proof such as photo ID and should provide the returned product in the same condition at which it was purchased. If these criteria match, then the customer can go ahead with the return. Though the solution to the return policy seems straightforward when read on the surface, it sure poses some nuances when the policy is thoroughly verified
Here is a much closer perspective to the same
If the purchased products are not up to the expectations, the customers can choose to return the item in exchange for store credit or a full refund.
There are a few conditions that the customer must abide by while doing the returns.
- The item that is to be returned should be mostly unused and presented in the same condition at which it was bought.
- It should be returned within 90 days of the initial purchase.
- The customer should produce a valid proof of purchase and a valid ID to proceed to return.
Failing to these criteria will not be subjected to return according to the Lowes policy.
The refund options
After the successful return is made, the customer can expect a complete refund or an exchange according to his approval. The return can also be availed in the form of store credit if the purchase of the previous item was made using a gift card, Lowes credit card, etc. The customer can expect a complete refund of the returned item within 15 days of initiating the return.
Exceptions faced during return
Though the 90-day time stamp is standard for making returns, there are a few items that are subjected to being returned within 30 days of making the purchase failing to which the company may reject returns.
Here is a list of such items
- Expensive home appliances such as Television, refrigerators, AC, Microwave ovens, Dishwashers, Woodchippers, Generators, Geysers, etc.
- Supply machinery to factories such as Liquid plants and machinery, Log splitters, Earth augers, Highway trailers, etc.
- There are certain limited items of sale called seasonal items or Winter Holiday items that are strictly subjected for returns within December 31st of the holiday season.
For Highway trailers and Earth augers, they must be returned to the respective local store from which they were initially purchased. There are also a few items under Lowe’s return policy that are not subjected to return or a refund no matter what the condition of the item is or how compulsive the customer is.
The list of such items are:-
Gift cards, various miscellaneous charges incurred such as delivery charges, installation charges, and the items related to healthcare such as sanitizers and safety masks.
Return without a receipt
The customers are tied up in situations where they are not accessible to the proof of purchase while making returns, they can still claim for a refund. For making returns without producing a valid receipt, Lowes company will provide the in-store credit for the item corresponding to the current selling price, and the customer can use it for future purchases.The customers after the thorough analysis of the return policy presented by Lowes can claim for returns. The returns can be done by visiting in-store or online according to the customer benefit.
Conclusion
Overall, considering all the aspects of the return policy and the respective conditions revolving around it, it is safe to conclude that the return policy being placed at Lowes is quite flexible and it is customer centric. It offers flexible returns that can be carried out in a hassle-free manner provided the receipt. Lowes return policy can also be availed without a receipt or during circumstances, thus chooses a customer-oriented approach.
FAQs
1) How can a customer retrieve his receipt of purchase?
If the customer cannot produce a receipt, then he can still be able to track it via checking his original credit card, verifying his account number, or logging into the website online to check the previously made orders. If nothing works, the customer can contact a representative at Lowes company or visit them directly.
2) What option can a customer rely on for returns if the product defect is found after 90 days?
If the product falls under a warranty policy, then it can be repaired thoroughly without charging a penny. If not, the customer can still gain some relief from the returns.In such cases, it is advisable for the customer to directly contact the customer care without a delay.
