To ensure that the item you are buying online is fairly decent or authentic; the website should have an evident and concise return policy. The refund or return process should be prominently presented on the website and necessarily meet your expectations so that you can easily return faulty and unwanted products. This article explains the ‘Zaful Return Policy’.
Zaful is a Shenzhen-based fast fashion e-commerce company that sells trendy, chic, fashionable and high quality attire online, holding easier and clearly displayed return policy. Best of all, if the mistake is from zaful’s side, they refund the full cost of your article along with the associated shipping charges. Moreover, even if the shipped item is right but you have already changed your mind you can still receive a partial exchange or refund. Zaful itself claims that customer satisfaction is their top priority. So, Zaful is an authentic and outstanding online store when it comes to customer satisfaction regarding the quality assurance and return policy. The more detailed information about Zaful’s return policy is described below.
Steps of Zaful Return Policy:
The item you have purchased from Zaful could be returned within 30 days. You have to get in touch with the Customer Support Center within this respective time.
- Visit Zaful Support Center and write the reason behind returning your product. Mention your stock keeping unit (SKU) and order number. Attach a picture or video of the product.
- After approval from the customer service team, fill the given RMA form. Make sure to fill it properly otherwise you could not access the warehouse address and your application will not be approved.
| Return period | 30 days |
| Return method | Online |
| Refund period | 3 to 6 business days |
| Refund method | Original mode of payment or PayPal |
| Exchange period | 30 days |
| Exchange method | Online and from Warehouse |
Return through DoNotPay:
You can also return the unwanted item to Zaful through DoNotPay. After answering all the questions, submit your application. DoNotPay will generate a return request letter and mail it to the Zaful.
Terms and Conditions:
- RMA i.e. Return Material Authorization Form is imperative to be filled and approved by the customer service team. Returned items will not be processed in case of non-submission.
- The returned item must be unwashed, unworn with attached merchandise tags. Packaging and all the accessories should be intact as well.
- Virus prevention purchases including, masks, disposable protective clothing and other accessories, which come in contact with animals or humans’ skin cannot be exchanged.
- Bodysuits, jewelry, swimwear, underwear, lingerie, gift cards and discounted items cannot be approved for return.
- Any damaged or defective product will not be exchanged.
- Shipping fee is non-refundable. Yet, customers can presume partial or full refund within 1-14 working days.
Role of Zaful Customer Service:
- Once you submit your application for return which is technically known as ticket submission, customer service of Zaful will get in touch with you as early as possible straight after 24hours of ticket submission.
- In order to check the status of your submission, please click on the ticket section present in your Zaful account and refer to the same ticket.
- If the status of “waiting for a return” appears in the ticket section, kindly send the package to be returned within 7 days otherwise the request will break off.
- When Zaful receives your package, the status of your ticket section will change to “RMA Processing”.
Zaful customer service is ready to solve many issues but one at a time before resolving the next one. Once you get satisfied by their action against the issue and need no further assistance, then simply inform the customer executive and they will at once close your application which will be shown to you as a “Resolved” status in the ticket section.
Conclusion
Zaful holds one of the best organized return policies in which you face no difficulty for return or exchange. They have an impeccable and structured managing system as it is easy to place a request form for return policy and get immediate response. Zaful is always ready to serve its customers and deal with any query. However, it is best to make sure about your order’s preferences before placing it, so in future you will not face any issue.
Most Frequently Asked Question
Q.1-How to send the package back to Zaful?
Once the Zaful team sends you the RMA form along with the return address, you have to send the package within 7 days. It should be tightly and securely packed and can be sent through any shipping method you prefer.
Q.2- What is the shipment method to send back the package to Zaful and when will Zaful receive it?
You can send the package through any shipment method you prefer on the address given by the company and Zaful will receive it depending upon the delivery speed of your shipment method.
Q.3-Is there any compensation for shipping cost? Will Zaful refund shipping cost or not?
Yes, Zaful will refund shipping costs but only in case it is Zaful’s fault. Shipping cost of return will not be compensated by the company if it is the customer’s fault.
Q.4-How much time Zaful will take to compensate?
Zaful will compensate within 24hours.
Q.5-In which form will I receive my compensation?
You will receive your compensation in the form of coupons or reward points.
