In order to have a peaceful and uninterrupted sleep, a person needs a comfortable place to sleep on, so a mattress that adjusts according to the shape of their body is recommended by the doctors, especially an orthopedic mattress that supports their back. Among the many mattress companies that have come up with their respective brands to promote their brand while also claiming that they provide them sound sleep. This article explains the ‘Best Mattress Return Policy’.
Best Mattress Return Policy
Best Mattresses have a 120-day return policy that fulfills their 30-day requirement, that is to say, that best mattresses let the customer check their products on their own to see if they’ll get used to the product and if it suits them. The brand’s policies allow them to experience the mattress at their leisure so that they can choose wisely and, on their terms, whether they like the mattress or not. Based on this experience they can decide for themselves if you would like to keep the mattress or return it.
What are the Conditions for Return?
On completion of the 30 days, best mattresses do allow returns but only if the customer meets the following criteria or the customer fulfills the following criteria:
- The mattress and/or any other item that was sold to the customer is not soiled, damaged in any way.
- The mattress and/or any other item bought by the customer should not give out any foul odor— this is made sure by the team going over to the customer’s place and checking if the mattress or any other item for that matter meets the following criteria.
Money Refund of Best Mattress
Most mattress companies/brands today agree on giving the money back to the customer, which was not a norm earlier and people either had to keep the mattress or exchange it, there was no way that customers would get their money back. Fortunately, this has changed, but some companies still refuse to give the money back to the customer.
Best Mattresses have chosen to take the high road and give the customers their money back. The money paid is returned to the original mode of payment by the customers within 15 days of the application for a refund, that is to say, if you paid for your order via cash or a check then a check is sent to the customer’s address within 15 days. If the customer has used a credit card for payment, then the money is credited to the account within 10 days but sometimes it so happens that the customer is also offered store credit for his purchase.
Application for Return
Customers who have bought the best mattresses have found the return application to be a herculean task because it takes a lot of time for them to figure out the place where they should apply because it is mostly impossible to find an application form or even an email address for that matter.
To apply for a return the customer can give a call at 887-759-8155 or drop a mail at service@bestmatt.com. An alternative option would also be to go up to the store yourself if it is near to you and talk to the customer service executive and report your problem and then follow their instructions and have your product returned.
Other Services
Best mattresses also offer an exchange policy to its customers whereby if the customer chooses to exchange a mattress in return for another mattress which may cost more than the price of the original mattress then they only have to pay the transportation fee which amounts to $79.
The customer can also choose to exchange products from some other brand given the condition that pays a 20% restocking fee along with the transportation fees that have been mentioned.
What Happens to the Returned Mattresses?
The mattresses that are returned by the customers back to the best mattresses retail store are not restocked or sold in any way, they are either sent for recycling, are thrown away, donated to a charitable organization, or given away to the church.
Conclusion
Best mattresses have a reasonable return policy in place but the only problem with their return policy is that people find it difficult to locate their return application services that are to say application form or e-mail but a phone number has been provided that can help the customer get the return or exchange request in place. It is also important for the customer to meet the criteria to qualify for a return. It is also advisable for the customer to cross-check the mattress before buying because the returned mattresses end up in the junkyard.
Frequently Asked Questions
- Can the customers return a mattress after they have already exchanged it once?
No, the customer is not eligible to return a mattress after they have already exchanged a mattress once.
- What is the time range to return a mattress?
A mattress can be returned within a time range of 1 week to 1 year with the average time being 3 months.
