Total Wireless is quite famous for selling its well-known branded phones. Many of us might not know but, Total Wireless is a subsidiary of TracFone Wireless. Now, TracFone Wireless is an American-based prepaid, no-contract phone provider to customers. Interestingly, TracFone Wireless is again a subsidiary of Verizon Communications. Here we will see about Total Wireless Phone Return Policy.
Still, people can purchase varieties of phones under Total Wireless’ brand name. There are some return policies while returning Total Wireless phones. While returning, the customer must return the phone as it was while buying. The phone must be returned in “Like-New Condition”. This is the first and very important policy kept by Total Wireless.
Other than that, there are other policies followed by Total Wireless. If a customer is willing to return a phone to the company then they must ensure that the phone is scratch-proof. There are many cases where Total Wireless did not receive any returns when scratch was found.
Total Wireless Products
Total Wireless not only offers varieties of phones to customers but, offers many internet plans as well. Total Wireless is nothing but a mobile virtual network operator. This subsidiary uses networks from Verizon to operate.
There are many products launched by Total Wireless under its brand name. The company believes that their phones are the best to stay connected. Visiting the official website of the subsidiary, one can easily check out varieties of phones made available for customers.
Some of the products sold at Total Wireless store or online platform are the following:-
- Alcatel My Flip
- LG Classic Flip
- Moto E6
- LG Journey LTE
- Moto G Pure
- Samsung Galaxy A02
- LG Reflect (Reconditioned)
- Alcatel TCL
- Samsung Galaxy S12
Other than these products, there are thousands of mobile phones sold at Total Wireless. Additionally, all the products sold at Total Wireless come at a very cheap price tag. People willing to buy branded phones at a cheap rate can simply order from Total Wireless or TracFone Wireless.
Return Policy of Total Wireless
The warranty and return policy of Total Wireless and its upper parent companies would surely be the same. Customers who bought products from TracFone might have to follow the same return policies if they want the product to be returned.
Below are some of the return policies mentioned by Total Wireless:-
- If the goods bought arrived in a damaged condition then one will need to inform the company immediately.
- The claims for damage or any other discrepancies must be made within 48-hours of delivery. After 48 hours is over the customer will not be allowed to claim the warranty.
- Customers willing to return the products bought then they have 7 days starting from the package has arrived. All products must be returned as it has arrived with all the documentation, charger, cables, etc inside the box.
- The phones that are going to be returned must show no sign of usage. The phones must have less than 25 minutes in cumulative talk.
- The defective product will only be exchanged with an equivalent product. Customers cannot opt for products that are highly valuable as compared to the previous product.
- If the phones are not “Line-New Condition”, then the customer will be charged a 20% restocking fee with a minimum of $9.99 shipping fee.
- If the goods are not in a new condition and some documentation or materials are missing then the company might not accept the return. The company will surely charge a higher restocking fee along with the delivery charge.
These are some of the phone return policies made by Total Wireless. The customers willing to return their products must ensure that they are well kept and handled well. Additionally, if the products are defective then ensure to inform the company immediately.
RMA Rules to follow before returning a product
If all the policies match still, there are certain steps that customers need to follow while returning a product. The customers willing to return a product just cannot do it like that. There are a few RMA rules that any customer should follow before returning a product.
The simple RMA rules are as follows:-
- Ensure that there is no password and reset your device before returning.
- iOS and Android devices should ensure that there are no emails logged in while returning.
- A full master reset is expected from customers before they are returning the products.
These are some basic RMA rules mentioned by Total Wireless before returning any product.
Conclusion
The services and products sold by Total Wireless are well-appreciated by critics all over the country. Total Wireless uses a network from Verizon to give customers their service. This is one of the reasons why customers love purchasing products from Total Wireless. Verizon on the other hand is a great wireless carrier company in the market.
Frequently Asked Questions
- Who is the owner of Verizon Communications?
Answer- Verizon is owned by none other than Verizon Communications.
- Does Total Wireless give refunds for products that are unwanted?
Answer- Yes, Total Wireless does provide a refund to customers. If 30 days have gone since the purchase date, then the company cannot provide refunds.
- Can Total Wireless phones be switched to Verizon’s network?
Answer- Yes, Total Wireless uses a network from Verizon as well. All phones sold at Total Wireless are highly compatible with the Verizon network.
