Fido is one of the largest cellular operator companies with its headquarters located in Montreal, Canada. The company was founded back in 1996 with more than 20,000 working employees under it. The company grew not only in terms of its sale but also in its goodwill as well and now has Cityfone as its subsidiary company. But, Fido is now owned by Rogers Communications. Let us see about Fido Phone Return Policy.
Fido phones do have a return policy that the customers should follow to return their phones. If the customers fail to maintain those policies then the company would not consider the return policy. Therefore, it is important to check the return policy before applying for a return policy for that particular product.
Customers can either return or exchange the phone that they purchased from Fido. But, in case they want to return or exchange a product that needs to be in a certain condition, the company would not accept the return if the product is already damaged.
Fido Phone Return Policy
There is a return period of 15 days from the purchase which the company follows and so should the customers make the return. If the customers have made the purchase online then they would get 30 days from the shipment of the product. However, there are certain conditions for making the return. Given below are some of them.
· The device should be in its original form along with all the accessories
· The product should not have any kind of physical or moisture damage
· The device should not be password protected. If any, then it should be cleared right away.
Purchasing a phone from Fido would be a smart option because in case the phone seems to be defective or you are not satisfied with it then you could always exchange or return it for a new one. Customers would have to require contacting the company’s team so that they can validate the return or exchange eligibility.
Does Fido Charge Any Extra Money For Return?
In case your device is ineligible for the return policy then the device would be returned back to you and any kind of adjustments would not be applied. Therefore, it is important to be eligible in order to apply for certain adjustments from the company’s point of view.
If the product received by Fido is found to be damaged then the customers would have to pay applicable device charges along with taxes. However, the product might not be accepted and it will be sent back to the customer.
Fido Phone Refund Policy
There is also a refund policy for the customers if they are not interested in the product then they can always return the product and ask for a refund of the amount. Customers would have to call or contact customer care support by any means and can ask for a refund for the phone.
The customer service team would try to solve this issue within a few days and the overpayment would be sent back to your source account. This is another one of the biggest advantages of shopping phones from Fido as there are refund policies that most companies do not provide.
The official website of the company would contain all the details and instructions about getting the refund. It would be easier for customers to visit their website and apply for a return policy and get a call back from the team.
What Will Happen If My Device Has Been Returned?
If your device has been agreed by the company to be returned then your device has been eligible and if you wish to get a refund then you can get it done. However, the company will take around 3-4 weeks to further process after being received by the company.
In case your device is ineligible for the return policy then the device would be returned back to you and any kind of adjustments would not be applied. Therefore, it is important to be eligible in order to apply for certain adjustments from the company’s point of view.
Conclusion on Fido Phone Return Policy.
In the end, it is all about creating customer satisfaction without incurring any kind of losses. The company Fido is doing great with its business and customers are satisfied with its products. The phones that the company sells also come with a warranty of 1 year. If customers want to get their product or device returned then the device needs to meet the eligibility criteria so that customers can enjoy any kind of adjustments that they wish to make.
Frequently Asked Questions
1. Can I return the Fido phone to Fido?
Ans: Customers can return the Fido phone that they purchased from the Fido store or online through their website. But, the device needs to fit and be according to the eligibility criteria so that customers can enjoy the adjustment benefits.
2. How long after buying a phone from Fido can I return the device?
Ans: The company allows a return policy within 14 days after the purchase has been made. The return request can be made from the website and through customer care service as well.
3. Can I get a refund from Fido?
Ans: Fido allows customers to get a refund only if their device is eligible for the return policy. If the device does not meet the eligibility criteria then they would not get the benefit of getting any kind of adjustments and the product would also be returned to the customer.
