OnePlus is a subsidiary type of consumer electronics industry. This technology company was established on 16 December 2013 and is headquartered in China. The company is best known for its wide variety of smartphones and it serves the world around 34 countries and regions. Let us see about One Plus Phone Return Policy
The products in which company deals are:
- Smartphones
- Televisions
- Smartwatch
- Earphones
- Phone cases
- Bags, shirts
- Power banks
Return policy of one plus:
One plus company gives a return policy on its products like any other electronic device. The return policy might look confusing the first time because it’s different for different products. The product can be returned if the customer is unhappy with it, if the consumer is facing problems with the product, if the product is troubling the customer due to the difficult functionality of the product.
Return policy for different products:
- OnePlus phones: One plus phones which include batteries can be returned within 15 days and its warranty lasts for 12 months.
- One plus television can be returned within 30 days from the date of purchase.
- Peripheral accessories: benefit accessories include charges, earphones, power banks, data cables that can be returned within 15 days and its warranty lasts for 12 months.
- Other accessories: It includes flip covers, screen protectors, protective cases, phone cases, which can be returned within 15 days and its warranty lasts for 15 days.
One plus does not accept returns if:
- The product gets destroyed or damaged due to incorrect usage by the customer or due to accidents and tampering.
- The product cannot be returned if the customer wants to return it due to the price fluctuations will stop
- The phones will not be returned if it is not in the original packaging and original condition.
Conditions for return and replacement of OnePlus phones and other electrical gadgets:
OnePlus phones or handsets can be returned or replaced only when there is a manufacturing defect, product damage an ad getting arrived, and if the product is not under the specifications as advertised.
Conditions to be fulfilled for getting the replacement or return approved:
- If the company determines is that there are no damages from the customer side.
- The customer needs to return all the inbox accessories with the item to be returned.
- The product should be in original form with all the original packaging intact.
- The MRP tag and all the eligible papers should be included while returning and the serial number of the product should match.
Initiating the return request:
The return process can be initiated from one plus website and the following are the steps to return the item:
- Firstly, navigate to the OnePlus support page and scroll down to find the options to contact the customer service team.
- The three options include calling them at the given number which is available from 4:00 AM to 10:00 PM from Monday to Friday; sending them an email using the webform; and by using live chat. Choose any one of the options to initiate the return process.
- As soon as you contact the customer service team, you will get a return merchandise authorization form which you need to print out and fill it.
- The last step would be to pack all the device’s accessories and documents with the return merchandise authorization form and send it to the company.
The return request can also be initiated through DoNotPay:
The return requests through one plus take a long time but at DoNotPay the customer can instantly make a request. Following are the steps to initiate the request
- Firstly, Open DoNotPay in the web browser and sign up for an account.
- Next, the customer needs to find the returned item request product and have a chat with the bot.
- And lastly, submit the request.
Refund policy:
If the product returned is in a satisfactory quality and it passes all the criteria of the return policy then there will be a replacement of the item or can you fund will be generated.
Conclusion on One Plus Phone Return Policy
One plus is a big brand which is famous for its services in handsets or phones. Like any other electrical device, one also gives a return policy to its customers on mobile phones with a specified duration and the criteria to be fulfilled. The article deals with all such criteria to be eligible 2 get access to the return policy of 1 plus and it also lays down how the customer can apply for or request for the return of the specified item.
FAQ’s on One Plus Phone Return Policy
- Does one plus give a warranty on its mobile phones?
Yes, OnePlus gives a warranty on mobile phones which allows the customer to get their phones paired, replaced, or updated only when it is purchased from the official website of one or official retailers.
- Can a customer exchange the old mobile phone for one plus?
Yes, the customer can exchange their OnePlus model or any other brand mobile phone like Apple, Samsung, vivo to the company.
