Introduction
If you live in America and have ever walked into a Costco store, you will see that there is always a cheerful Costco greeter that stands by the entrance to say hello to everyone coming into the store to do their shopping. Apart from just greeting customers at the entrance, the Costco greeter has a lot of responsibilities on his/her shoulder.
As Costco is a membership-only retail store, the Costco greeter is asked to check the membership ID of every individual that comes to shop at the stores. The contents of this article will inform you about what a Costco greeter is and the different types of job responsibilities that must be completed regularly.
These are the job functions of a Costco greeter:
- Responding to customer queries – As you may already know, Costco has some of the largest retail stores in the world, so it comes as no surprise that there are a lot of customers with questions regarding products or other things.
This is one of the responsibilities of the greeter to assist and answer any questions that the customer may have. In addition to answering questions, the greeter may also direct the customer to the aisle they are looking for.
- Gathering and arranging shopping carts – Have you ever wondered who arranges the shopping carts at Costco? Yes, it’s the Costco greeter. This is one of the duties of the greeter to make sure that the customers have access to trolleys at the entrance and to make sure the trolleys are nicely arranged.
- Housekeeping duties – Another job function of the Costco greeter is to ensure that the store always remains clean, this also involves having to sweep and hover over the store floors. Due to the recent pandemic, greeters are asked to use hand sanitiser whenever deemed appropriate to stop the spread of germs.
- Provide customers with store details – A lot of the time, customers would request additional information about the store regarding their recent purchase and it is the role of the greeter to make sure the customers have all the information they may need.
- Administrative tasks – As the customers are making their final purchase, they may require receipts and additional information about their new product, so this is the responsibility of the greeter to provide them with this.
In addition, the greeter would be required to answer any phone calls if necessary. Finally, as the customers are leaving the store, the greeter must say goodbye to the customers and ask them to return soon. As you can see, the Costco greeter has a lot of duties to perform other than just waving at the customers. The Costco greeter is a representative of the Costco organization and plays a huge role in the customer’s satisfaction which will either bring them back to the store or they may go do their shopping elsewhere.
What skills are needed to be a Costco greeter?
As the job responsibilities of the Costco greeter require the individual to always be in a vibrant mood, the applicant will be required to have a positive attitude towards life and be very friendly and social with the customers. This job also requires a lot of patience because if something does go wrong at the store, it may be your job to make sure the situation is handled perfectly.
These are some of the mandatory skills required to work at Costco as a greeter:
- Problem Solving – As mentioned above, you will be required to attend to and solve any issues that may arise at the store. You should be able to think fast and solve problems effectively.
- Attention to detail – Managers at supermarkets love it when everything is arranged neatly and is very presentable. Therefore, as a Costco greeter, you should have expertise in attention to detail as customers can see everything in the store and what they buy will depend on their mood. The store should feel clean and welcoming.
- Teamwork and customer service skills – It is mandatory to have teamwork skills in a work environment such as Costco. Being a team player can have huge benefits in terms of motivation and happiness at the job for all the employees at Costco. Being a team player can help solve problems much faster and if you do have excellent customer service skills, then you are always seen as an asset to the organisation.
- Be fit and knowledgeable – working as a Costco greeter, you will be required to do a lot of walking and heavy lifting on the job, so it is crucial in making sure that are physically prepared every day to take on the job. In addition to having strength and stamina, you also need knowledge of all the products sold at Costco so that you can assist the customers much faster with any queries they may have for you.
In conclusion, it takes a lot more than just a smile and a happy personality to be a successful Costco greeter. The greeter must possess skills such as leadership and teamwork to work effectively at Costco. As this is one of the most demanding jobs position available at Costco, being able to excel at this will have your managers keeping an eye out for promotion very soon.
The following section of this article will feature any FAQs you have about Costco and their Costco greeter job position.
FAQs:
- How much does a Costco greeter earn per hour?
Depending on your skills and level of expertise, the Costco greeter job can pay anything from $10 to $17 an hour. This is a good position if you just graduated from university and would like to work your way up the corporate ladder.
- Is being a Costco greeter a good job?
The definition of a good job will depend on your educational background as well as your work experience. In general, the Costco greeter is a good job because it enables you to find your strength and work on it during that role. This will lead to a lot of good relationships with customers.
