JYSK is an interior decor and furniture retail chain that is based in Denmark and is the biggest retailer in the world based in Denmark. The company is private and cannot be traded on the market. It was founded in 1979 by Lars Larsen. The company has its headquarters in Brabrand, Denmark. The company has around 2,300 stores around the world and serves customers in Europe, the Middle-East countries, Asia, and North America. The company has around 22,000 employees and has an annual turnover of 4.1 billion euros. In this article, we will read about JYSK Mattress and its Return Policy.
Mattress Return Policy:
The JYSK company is known for its mattresses and has a period of 60 days given to the customer for the return of the mattress in their return policy, which should be in a re-saleable condition and the original receipt of the order should be present. The other products, like furniture, also have a different period for returning them, but that will be discussed afterward.
So how can you return your product to Jysk?
The customer can return the product that they purchased using two methods, which are:
- In-store: If a customer purchases a product from the store, they can return it by going directly to the store with the product, or if you are unable to carry the product, they will come to your house to check whether the reason for the return mentioned on the form filled out on the website is correct or not, and if it is, they will send their truck and carry the product within the next 48 hours, and the amount will be transferred to you by the method you paid them in the next 7-10 days.
- Online: The receipt is always with you on the My Orders page, so losing the receipt is not a problem, and on that page, you can apply for the return of a product that is still in the return period; they will give you a form for the personal and order details, and they will give you the return receipt, which you will stick on the front of the parcel; you will also need to give a valid reason for returning the product. The parcel will need to be delivered at their nearest USP and the return will be generated in 7–10 business days after the shipment has reached the desired location.
JYSK returns without a receipt
If you don’t have a valid proof of purchase for any items, the product will be replaced by the store. But they will need your identity card so that they can track your account in their database, and they will only give the store credit as a refund for the return.
Other common return policy terms:
- The store only offers 60 days of price protection from the date of purchase. This rule does not apply to regular clearance and grand opening sales, black Friday sales, or boxing week sales. In short, every seasonal sale does not provide the purchaser with price protection.
- If you buy the products that need to be assembled, then that product may or may not be available for return, depending upon the condition of the product. If there are any stains on it or if it isn’t in the best condition, then the product won’t be considered for return.
- And if a person has made many returns without receipts or valid proof of purchase, the company can refuse the customer in the future if he/she comes for a return again without the proof of purchase.
- All shipping charges for the product will need to be taken care of by the customer and will not be refunded with the return of the product.
- They also provide a gold membership to their customers like in the loyalty program, so if the customer who is returning the product is a gold member, then he/she will get 100 days to return the mattress and other products.
Conclusion
So normal users get 60 days for the return of the product, whereas gold members get 100 days. The receipt for the return is necessary as if it is not present with the buyer, the customer will not receive the 100% refund of the product and only a part of it in the form of store credit. Misplaced receipts are only an issue with offline purchases, not online purchases because the receipt is always attached to the order on the My orders page. Different items have different return periods mentioned on the bill and the online portal.
FAQS
- Can we return an exchange item in Jysk?
No, you cannot return an exchange item once it has been exchanged with the product.
- Does Jysk provide its customers with financing provisions?
Yes, they do provide a BNPL policy to their customers where they can buy now and pay later in 3 easy installments.
