Harvey Norman is Sydney-based Australian furniture, bedding, and consumer electronics retailer that was founded in 1982. The company is public and is listed on the Australian stock exchange. The company was founded by Gerry Harvey and Ian Norman, and its headquarters are located in New South Wales, Australia. The company has a revenue of $5.3 billion and has around 10,000 employees all over the world. The company has also sponsored some of the best racers in motorsports in 2016 and 2018. The company has stores in 86 countries, like Ireland, Malaysia, and much more. Let us discuss about Harvey Norman mattress return policy.
Harvey Norman mattress return policy:
Harvey Norman has a reasonable return period of 14 days, but they have some terms and conditions and some exceptions. Harvey Norman Company provides customers with all the necessary bedding, including pillows, mattresses, etc., which has a return and refund period of 14 days, but the exception is that it will be taken if the packing is opened.
How can you return the goods?
You can return the goods with two facilities, which are online and in-store:
- In-store return: you can return the mattress or any of the goods within 14 days to your nearest store, but make sure you have the original receipt and the original packing is intact as they will check if the items were used or not, and if they were, then the refund will be given to you within the next 7 days in the same way you paid the money.
- Online: If you purchased the item online, you can return it by following these steps:
- Log in or sign up on the Harvey Norman website and go to the returns page.
- Go to the return items where they will show all the purchases you have made in the last year at Harvey Norman.
- Select the item you want to return and they will send you a label in your email that will be used for the return.
- Now items like electronics and other items that cannot be returned online will be mentioned next to that item, so to return it you will need to go to the nearest store and follow the steps they tell you.
Some items from Harvey Norman and their return period:
- Personal care and grooming items cannot be refunded or returned if the original product is faulty.
- Appliances can be returned for 14 days.
- Electronics can be returned for 14 days with original packing and receipt.
- Sale and clearance products cannot be refunded unless the original one is faulty.
- Hardware and flooring: this product’s return policy depends on the specific warranty generated with the product, so it can range from 14 days to 1 year or 2 years.
- Furniture: Products can be returned for up to 14 days, except for bedroom furniture, which cannot be returned if it has already been used.
Does Harvey Norman take refunds without a receipt?
If you have lost or misplaced your original receipt, it is difficult for the return to be generated, but if you have made the online payment, they can generate a receipt. But in online returns, they will be able to see the order number along with the return request.
What items cannot be returned?
- Beds and bedroom furniture.
- Customized or special orders cannot be returned once sold.
- Bed linen and items marked “display” and “floor.”
- gift cards, sim cards, recharge cards, and vouchers.
- Hygiene items, games, and EPAY software.
Repair policy:
They also provide their customers with an option of repair if the goods are faulty or have been damaged during their delivery. That is, customers can schedule a professional to repair the goods, or if the goods cannot be repaired, they can exchange them for a refurbished item.
Conclusion
Now there are a few exceptions to the return policy, but it is not strict, but fairly strict as you can return almost all the items in the span of 14 days and they will be refunded within 7 days, but other companies give a return period of 30–90 days, and Ikea gives a total of 180 days for the mattress return policy. The mattress return policy works in the way that if the packing is opened, the item cannot be returned and any wear or tear will result in disqualification of the return.
FAQs:
- Can you return the online purchase item in-store?
Yes, you can return it, if you return the item directly rather than through the online portal, your refund will arrive sooner. If the selected item is lower than the first, they will refund the remaining money or give a gift card in place of it.
- What is Harvey Norman’s policy exchange policy period?
Their exchange policy is the same as their return policy, which is 14 days.
