Amazon Exchange Policy – Know More

Are you excited to read the topic Amazon Exchange Policy?

Amazon has become one of the leading and most-esteemed companies that offer almost everything online. So, be it grocery, clothes, cosmetics, or your favorite book- you can get anything you want! When it comes to online shopping, however, it becomes important to comprehend and grasp their exchange and return policy since products usually look different in pictures, and sometimes, people receive damaged products. Therefore, let us move forward and address this concern!

Exchange Policy of Amazon

To exchange an item that you purchased from Amazon, you need to keep a few things in mind. They are:

1. Amazon does not price matches.

2. The policy adheres to size and color exchanges only, be it apparel, footwear, jewelry, watches, etc.

3. If the new item costs less than the item you want to exchange, the amount will be refunded to either your bank account or to your Amazon balance.

4. Similarly, if the new item costs more than the previous one, you will be charged the difference amount.

5. Amazon does not allow an exchange for gift returns.

6. If the item you want to exchange is in your cart, you need to fulfill some criteria such as:-

It must be shipped and sold by Amazon; it must not be identical to the item being returned; it must not be an Add-on item; the item’s quantity must be one; it must not be marked as a gift in your cart.

What is the Process of Exchanging an Item on Amazon?

 When going for a return of an item, Amazon asks whether you want to exchange the said item. The steps to go through are:

1. Open the Amazon app on your phone and go to the ‘Your Orders’ section.

2. Once you view the item that you want to exchange, click the ‘Return or Replace Item’ button.

3. You will be asked the reason for your return.

4. Once your order has been finalized, you can print the return label.

5. When your exchange item arrives, all you have to do is return the previous item at the time. The delivery person will check whether, in the case of clothes, the tags, or the item is intact.

What is Amazon’s Return Policy?

1. You can return Amazon items within 30 days of their date of purchase.

2. The return method can be online or in-store.

3. As regards the refund period, Amazon takes 3 to 5 days for credit cards and 10 to 12 days for debit cards.

4. Your original method of payment will be your refund method.

5. Although there’s a 30-day limit on return, you can return certain items after a period of 30 days by paying an additional fee.

Items that cannot be returned

Some of the items that cannot be returned are laptop and desktop computers, downloadable software, gift cards, hazardous materials, online subscriptions after being activated, items without serial numbers or UPC, grocery products, certain jewelry, and personal care items, and items with shipping restrictions.

How to Return Amazon’s Items?

To return Amazon’s items, you can go through the following steps:

1. Open the Amazon app on your phone and go to the ‘Returns and Orders’ section.

2. Here, you will find a list of all your previous items on Amazon. On the right of each item, you will find the ‘return and replace’ button that you need to click.

3. Now, click the checkbox so that the item is marked. 

4. Below this, you will be asked the reason for return; you can either select one of the reasons or write your own.

5. After this, click the yellow ‘Continue’ button. The next section will ask you whether you would like to exchange the item or return it. Select the latter, and click ‘Continue’ again.

6. You can print your return label so that there’s no issue at the time of return.

Conclusion

Being one of the major online stores that offer a variety of products to customers right at their doorstep, Amazon has provided a convenient exchange and return policy that seems rational and causes no harm to customers and manufacturers alike. So, if you have purchased something from Amazon that you would like to exchange or return, you can do so by easily following the steps mentioned above! 

Frequently Asked Questions:

1. Can I return an item after 30 days of its purchase?

Yes, you can return certain items after 30 days of their purchase by paying a few extra dollars.

2. How long does the Amazon refund take?

It depends on your payment method. While credit card payment takes 3-5 business days, debit cards might take up to 10 business days. If you are to receive a refund via cash, it may take up to 10 business days.

3. Can I exchange electronic items?

Yes, you can exchange electronics if there is a color issue. However, if the device is damaged and the fault is on your end, Amazon will not exchange the item.