JetBlue is a New York-based airline that has been in operation for the past 18 years. Ever since its inception, JetBlue has made a name for itself as one of the most popular and customer service-oriented airlines in the world. In this article, we detail why JetBlue is so great to fly with and why you should consider flying with them the next time you need to travel. Let’s read about JetBlue customer service in this article.
JetBlue’s mission is to connect people to the world with friendly and reliable service. The staff at JetBlue aims to make every single person who flies with them feel like they are home. They put customers at the centre of their system. The employees are passionate about their work and want to help others by getting them where they need to go on time, in comfort, and without worry.
Types of JetBlue Customer Service
JetBlue’s capacity to deliver exceptional customer service has hinged on substantially updating the airline’s customer support operation’s technology backbone as time has gone. One development in the consumer landscape that has sparked this shift is the fact that customers are increasingly contacting the carrier via digital channels rather than just via phone. JetBlue’s approach is to work to guarantee that every consumer is a worthy asset rather than a ticket number, regardless of channel or channels of communication. You can connect to the customer service team via mail, chat or call.
What can you expect when you call in or go to a service centre?
When you call in, there is a screen that will pop up and take you through the options. You can select from things like check-in information for a current flight to booking your next flight. Some screens enable you to purchase items, find out about baggage fees, or find out how to get a refund. When you go into the store, there is an information desk where someone can answer any questions about JetBlue and its programs.
The Technology used at the customer service centre
Jetblue uses Gladly software in its customer service centre that shows the service employees the history of customers’ interactions with the service team via mail, chat and phone so that the customers don’t have to stress on their previous experiences. It shows customers’ loyalty status, favourite seats, upcoming flights and flight status. Hence, this proves to be very beneficial to maintain the relationship with customers.
How does JetBlue reward its customers for good customer service?
JetBlue recognizes its customers who set good examples with excellent customer service. They give these customers a JetBlue True Blue Award, which is a certificate that signifies their dedication to providing the best possible service. Each award has a unique serial number and each one is personally signed by the JetBlue Vice President of Customer Care.
What outshines the customer service at Jetblue?
Jetblue makes Customer service a priority even when their competitors aren’t very keen about it. JetBlue employees, including customer service representatives, flight attendants, and pilots, are encouraged to be spontaneous and friendly. They support customers in all circumstances like –
- If a flight is rescheduled or cancelled, they take responsibility for the occurrence and provide clients credit for future trips or reimbursements.
- They think about the ease of individual customers’ experience. For all self-check-ins to begin the journey, they decided to demand clients to supply their Passenger Name Record (PNR) code. Rather than requesting a lengthy 16-digit ticket number, they requested the PNR code, a short, six-digit identifier that is easy to remember.
Tech Improvements in Jetblue customer service
The airline intends to use its software on flights to provide cabin crews with a focused view of customer information. The software can be used to make a booking, change and board flights similar to the customer experience of technology-focused companies such as Ola, Uber, etc.
Conclusion
Overall we can sum up that Jetblue stands at its peak for its top-grade customer service and experience. Right from the customer service employees to the pilots, everyone makes their best effort to serve the customers. The team attempts to remove all the friction out of the process and make it what the customers want.
FAQs
1. What are Jetblue customer service hours?
Jetblue’s customer service is available 24*7.
2. How to contact a live customer service representative?
You can call on 1 (800) 538-2583 or 1 (814) 538-2583 and directly talk to the customer service representative.
3. How do I chat with Jetblue customer service?
You can visit Jetblue’s official website and find the chat support on the lower right of the page.
4. Can Jetblue customer service answer my question in any language?
Jetblue can mainly assist in English and Spanish. The timings for Spanish customer support is 9 am – 9 pm. Special assistance is provided for any other language for translation.
