Starbucks, headquartered in Washington, is the leading coffeehouse that operates across 80 countries with over 383,000 employees. The restaurant sells food, beverages, and more but gets more revenue from coffee. It sells high-quality and decent coffee. So, the Starbucks employees must get trained for good quality service and food making. Let’s read more about Starbucks training
Starbucks training gets considered easy. It lasts up to a week. But, the partners always have something to learn even after it ends. The restaurant knows that they cannot get professional within three months. The training includes on-the-job training and online courses.
Starbucks Training
Every new entrant in Starbucks must go through an initial training according to the role. This training is not hard, but the employees must get quick while serving the beverages for a long time. They get associated with pumps, blenders, and other machines to get the work done faster. However, the quality of training depends on the location and the trainer that provides on-the-job training.
Training for most positions lasts for over six days with a 4-hour shift every day. It is the official training. But, the unofficial training continues further. It means the partners keep learning while doing the job. Baristas may require over six months to get trained. They must clear a certification exam after the training ends.
The partners make mistakes initially, and the coaches show them the appropriate methods for working. The employees also get taught about the company’s history and sources of the Starbucks food items.
Responsibilities Of The Partners
Every employee gets called ‘Partner’ in this restaurant that gets passionate about the job. Many partners might get exhausted by the customer service they must provide. They must always get polite with a smile, work long, and get quick. They do not require prior experience to get trained here. They are associated with the hacks to maintain cleanliness, work across various Starbucks restaurants, and more.
Starbucks knows the importance of customer service. So, it emphasizes the same during the training. Further, the partners may end up getting paid up to $14 per hour. The job rotation allows the partners to learn every job in Starbucks.
Impact Of The Starbucks Training
Starbucks started emphasizing better customer service during the training when it understood its advantages. This method saved the restaurant from getting down. The partners end in acquiring leadership, management, and working skills. They get a Green Apron Book and written instructions to remember what they learned during the training.
The training may improve if Starbucks emphasizes video learning to save time and costs. It must get precise and follow a pattern. However, the restaurant has promised to increase the number of stores and time for training. The shifts will get slow in the beginning. It also arranges Barista Championship to motivate the Starbucks Baristas.
Employee Benefits
The Starbucks partners get the following benefits:
- They can get shares in Starbucks.
- Food and beverages are available at a 30% discount for the partners.
- The family members will get the lump sum as a part of Life Assurance.
- They get parental leave, Paid Time Off, and more.
After The Training
After the training programs, the partners can work in the following areas:
Supply Chain
The supply chain in Starbucks goes vertically. The partners must deal with transportation, customer service, distribution, and long-term relationships with the suppliers.
Retail Management
The partners must help the restaurant grow financially. They must also motivate the partners working under them and solve the related problems.
Shift Supervision And Finance
Shift supervision and finance are two different areas. Under the former, the partner must supervise the floor, train new partners, assist the store manager, and more. Under the latter, the partner must identify the opportunities for financial growth and plan strategic improvement for Starbucks. They must work across all departments.
Marketing
This restaurant uses in-store displays and internet platforms for marketing. So, the partners must work according to the core values of Starbucks.
District Management
The current District Manager for this restaurant is Mark Schoneman. So, Starbucks trains the partners to get ready for the district management responsibilities such as dealing with the store management team and managing the values.
Barista
These coffee artists must know about coffee and related decoration very well. Every partner must go through this training first. Thus, they must focus on customer satisfaction.
Conclusion
Starbucks training programs indicate growth and stability. The restaurant understands the importance of the partners and customer service. Thus, it trains them to contribute to the improvement. This training officially lasts for six days, but the partners always learn on the job. They tend to handle various responsibilities as they grow. They might get paid from $14 per hour in the beginning.
Frequently Asked Questions
- What Is Starbucks Coffee Academy?
Answer:
Starbucks Coffee Academy is an education platform that lets learners learn more about the coffee industry and Starbucks. The partners across Canada and USA can learn here for free.
- What Types Of Coffees Does Starbucks Sell?
Answer:
Starbucks sells various coffees such as Espresso, Cappuccino, Peppermint Mocha, Pike Place Roast, and more.
