B&H is a retail company based in Manhattan, New York, that sells electronic gadgets ranging from cameras to phones. If by chance the phone bought from B and H is not satisfied by the customer it can return, exchanged, or be refunded through the B&H return policy. Let us know about the ‘B&H Cell Phone Return Policy’.
B&H Cell Phone Return Policy
Items bought from the B&H including phones can be returned in their original packaging within 30 days from the initial purchase. It can be returned in person, through the mail, or on the website.
Terms and conditions of return policy
The terms and conditions are what matters the most when we talk about a policy. The terms and conditions related to the return policy of the company we are here talking about is B and H. So the terms and conditions for the same are mentioned below here:-
- The item should be returned within 30 days after the day of the purchase
- Returned items must be in new condition, and to be returned in their original unaltered box, which includes all packing material, blank warranty cards, manuals, accompanying free items, and accessories.
- B&H is will not responsible for items left or personal data in a returned item
- They are not liable for any incidental damage to the merchandise
- If an item is missing or there’s a defect in the merchandise, has to be returned within 2 business days
- B&H can only refund the original purchase price and not the shipping and handling fees.
- Items such as TVs, monitors, electronic software downloads, customized computers, educational tapes and books, and consumable items that have been opened are not refundable.
How to return an item?
There are various ways through which you can return a product to the company called B&H. For that, you’ll have many options available and you can simply choose one of them as per your choices and preferences. So here are the ways in such you can return the items to the B&H company mentioned below:-
- In Person
- By Mail
- Through Online
These were the various methods of returning a product to the company. If you have any doubt related to how to return specifically by any of the single formats mentioned above, then keep reading because everything is explained in detail ahead.
How to return In-person?
If you want to return it in person then bring the following items:-
- The cell phone that needs to be returned in its original packaging
- The receipt -Once inspected the item will be accepted by the store
- This return method is only accepted in B&H’s Returns Department as a part of their New York Superstore.
How To Return Through Mail?
You can follow the mentioned below to return a product through mail:-
- To start the return process, call the call center using this number 800.221.5743. The representative will provide a Return authorized number that needs to be written while mailing the package
- Place the item into its original packaging and address the package, RMA number and mail it to the following address
- Attn: Return Department
- B and H Photo Video Inc
- 400 Cedar Lane Unit 78
- Florence NJ 085182899
How To Return Online?
If you want to return a product through online then follow the steps mentioned below:-
- One is by Logging in to your account and going to the My Account/My Orders section
- Check if the item to be returned is eligible under the return policy
- If eligible, find your order details and choose to Start a Return
Secondly Via the Live Chat Function
- At the right corner of the page click on the live chat tab
- Then click on the Order I’ve Placed and fill out the required fields
- Start the B&H Return Process via the Company’s Website
- Once you have filled out the RMA request, pack the product along with the RMA number and send it to the company address.
Refunds & Credits
Once the item is received and inspected the refund will be issued through the original mode of payment. The credit will appear in your account within 5-7 days and within 10 business days in case of check payment.
The B and H phone return policy has a 30-day return window. The phone that has to be returned should be in a brand new condition with its original package including all the packing material, blank warranty cards, manuals, accompanying free items, and accessories. The return can be done in person or through mail or the website. Refunds will be made through the original mode of payment. However, the shipping and refunds are not refundable.
Frequently asked questions
1) How does the refund take?
It takes about 5 to 7 working days. If the payment was done by cheque it will take about 10 business days. The refund will be done through the original mode of payment
2) Can I return the phone without its original package?
B and H will only accept the return in its original packaging which also must include the packing material, blank warranty cards, manuals, accompanying free items, and accessories.
3) Can I return the phone after 1 month of its purchase?
According to the B and H return policy, the item can be returned within 30 days from the day of purchase.
4) Can I receive a refund on the shipment as well?
Shipment and handling fees are not refundable. You will only receive a refund on your returned item.
