When it comes to e-commerce websites, Amazon is for sure considered to be a leading giant. The world of e-commerce is indeed a tightened and a huge one, and Amazon is at the pinnacle of it and continues to remain an undisputed leader. It does not come as a surprise if Amazon is estimated to seize 50% of the entire e-commerce retail market by the end of the global pandemic, given the massive audience that is entitled to make most of their purchase through online shopping and relying on online mode rather than physical shopping. Now we will see Is It Safe To Order Food From Amazon?
Amazon services
If you think about what the “prime” factor is that is driving Amazon to be at the top of its game, the one thing that can be instantly drawn is the huge market game it has played and the mighty audience that is attracted to it, it is the lead of logistics and provides convenience to the majority of customers relying on it, making it a trustworthy shopping channel almost everybody can approve of.
Amazon is also known to be the best in snagging market share. Because it is known to be consistent in getting the audience’s approval and continues to be consistent in almost every deal it gets. One major example of this would be the introduction of Amazon Prime membership and its shopping and shipping perks provided. The invention of Prime further led to many other steps being introduced such as Alexa, Prime reading, Amazon Fresh, Prime wardrobe, Amazon key, etc.
The introduction of Amazon food services
With the introduction of Amazon’s food service, Amazon has been expanding its horizons and making sure to meet the immediate needs of the customer effectively.
- Amazon fresh which functions as a subsidiary of the e-commerce company Amazon.com functions as a subsidiary primarily introduced to meet the grocery needs of the consumer.
- Amazon food and Amazon fresh are the two main subdomains that are specifically devoted to meeting the immediate needs of the customer in the form of groceries, food, etc.
- When it comes to food delivery, Amazon has had a bit of lag in competing with the already established online retail outlets such as Zomato and Swiggy.
Entering the food sector is a huge neck break given the cutthroat competition that is being involved and the mighty buzz revolving in the market. Amazon is a big tech player, no doubt about that. But, the idea of such a big market player entering into the food domain requires challenges and shortcomings that have to be dealt with. One of the biggest concerns is safety.
The role of safety in Amazon food and Amazon Fresh
Getting grocery deliveries, food deliverables and other perishable goods may come as a big safety concern to the majority of the customers, especially at the onset of the covid pandemic.
- When groceries, and food are ordered, it is always essential to double verify the food protocols the company is following and ensure that none of the safety protocols are neglected.
- The safety of the order must be enhanced throughout the process, be it from placing the order or getting it delivered. All the necessary departments such as production, storage, and delivery of the order must not be compromised and carried out effectively.
- The biggest step taken by Amazon in ensuring safety to its customers is by only offering products from sellers and manufacturers that comply with the standard protocol in Amazon’s food safety standards.
- The food safety protocols of Amazon ensures that all of the vendors adhere to specific standards, failing to which they can be completely removed from their respective position.
The standards that are introduced vary depending on the food items that are being issued such as –
- Organic food items
- Frozen food
- Baby food and infant formula food
- Pet food
- Supplements
Every item belonging to the respective category must be carried out concerning every detail and must comply with every rule mentioned in Amazon’s policies.The protocols mentioned are consistent irrespective of the shopping portal mode, be it online or physical.
Another major step taken by Amazon is dealing with the specific problems that the consumers face, in detail or thoroughly.One big problem faced by the consumers is getting food and other perishable goods delivered to them that are expired.
Though there are no serious health complications involved, Amazon strives to deal with them and ensure that maximum customer satisfaction is being provided.Along with this, an additional set of protocols that have been introduced include the sanitization protocols, especially during the pandemic. This is to ensure the high-end safety of the customers and to prevent any sort of infection during packaging and shipping processes.
Amazon’s return and replace policy on damaged food items
While ensuring maximum safety, the customers are also entitled to check out items that are eligible for an easy return and replacement.Though the cases of getting damaged perishable goods are quite rare, the customers must be well aware of it and know the required procedure in reporting against the company or directly to Amazon fresh.
Conclusion
The bottom line that can be drawn is that, yes, it is reasonably safe to order food from a place like Amazon. But the process can be quite stressful if the customers are unfamiliar with the safety protocols that are in place.
