Even the best online sellers make mistakes. As a consumer, you will occasionally buy items that are defective or have other issues with your online orders. Mercari is no exception. When this happens, you will sometimes have to request a refund. In this article, we will see about ‘How To Get a Refund as a Mercari Buyer?’.
How To Get a Refund as a Mercari Buyer?
To request a Refund, you must contact Mercari on its Order Status or Rating page. This can only be done within 72 hours after you’ve confirmed you got the order. If you wait longer than that or rate the seller without confirming you received the item, you will not get a refund. Mercari looks at both the buyer’s and seller’s perspective before issuing a refund as part of its procedure.
How to Qualify for a Refund?
Asking for refund for which you don’t qualify is a waste of time. Following Mercari’s policies will allow you to get the refund you deserve. There are multiple reasons you may ask for a return or refund:
- The item didn’t fit the seller’s description
- The item doesn’t fit
- It has an odor or is defective
- It is a counterfeit item
- You’ve received the wrong item.
Once you are approved for a refund or return, you must ship the item back to the seller within a week. You also need to contact Mercari within the return timeframe. Failure to do so will stop you from getting a refund. Items that are illegal, hazardous or prohibited will not be refunded.
What to Do for Mercari’s Evaluation?
As a part of the return process, Mercari conducts an evaluation of the request from both the buyer and seller’s point of view. The first thing a buyer must do for the evaluation is provide pictures of the item in question. The pictures should contain the shipping label, packaging and a clear view of everything in it. They should contain as much details as possible, including close ups of any damage. You should also provide the serial number and the IMEI number. After that, Mercari may ask for additional information. Before you buy anything on Mercari, you should be sure of your purchase because you are liable for your own mistakes.
How Mercari Processes Refunds?
After the seller confirms they received the returned item, you will get your refund within three days. Your refund will be in the form of the original payment. Mercari will give you a free shipping label, and you will have three days to send it back or your return can be revoked. You will still receive a refund if the item was lost in shipping. If the purchase was made with your bank or credit card information without your knowledge, you may also receive a refund.
What The Seller Will Do?
The seller must also evaluate the claim. After they received the item, they must review it to ensure the item is in the same condition as it was when they sent it. The seller will provide photos and other information.
Proper communication with the seller is important for preventing and handling disputes. If you are unsure about the details given in a product’s description, you should message the seller before finalizing your purchase. You may be able to negotiate prices and other kinds of deals with them. If you can’t reach them, it is best not to buy from them. If you have already made your purchase, you can contact the customer support team.
How to Avoid a Scam?
Although Mercari is a legitimate site, it is not immune from scammers. You should not buy items if the seller’s pictures don’t display it from every angle or have a clear view of any mentioned damage. It helps to be skeptical of deals that look too good to be true or sales that require you to give your personal information. Mercari does not allow sellers to deal with customers outside of its app and explicitly says it is not responsible for such sales. It is also important to:
- Not ignore reviews
- Avoid sharing your login details
- Watch for misleading descriptions
- Beware of possible fake reviews
- Don’t buy something at an unusually low or high price
- Carefully review your order before you buy it
- See if the seller’s verified
Conclusion
Now we have learnt ‘How To Get a Refund as a Mercari Buyer?’, Online shopping comes with advantages, but it still has occasional problems. To get the refund you deserve, you must do your part from the beginning. Before you buy from an online retailer, you should always review their policies. The process of getting a refund isn’t hard, but it is best to get things right the first time rather than worrying about damage control later. Shopping on Mercari is enjoyable aside from the occasional problem. Even if your refund doesn’t go your way, you can still find a good deal with online shopping from what you learned along the way.
