Have you bought a game on PS4 and are you regretting it? If you provide a few conditions, you will be eligible for a refund and receive your money in full. There are different conditions for different kinds of purchases such as games, game add-ons, season passes, in-game consumables, subscriptions, promotional bundles and pre-orders. Refund methods of PS4 vary for some of these categories so please pay attention to details whire you are reading the articles. Here are each of them. In this article, we will see about ‘How To Get Refunded For A Game You Bought On PS4?’.
How To Get Refunded For A Game You Bought On PS4?
1. Games, Game Add-Ons, Season Passes, In-Game Consumables and PlayStation Video Titles
In order to be eligible for refund in any of the purchases that belong to the categories mentioned above, you need to make sure that you act within 14 days of your purchase. Playstation Store does not accept any refunds if the process starts after 14 days had passed from the purchase date. If the limit expires after you contact them about the refund, you are still in the safe, the important thing is the starting date of the refund process.
Although, there is another condition you have to provide. However frustrating it may be, Playstation services are quite rigid about not accepting refunds with the games that user began either to download or stream the game. If you change your mind about a game you just bought and began downloading, unfortunately, it will not be eligible for the refund option.
Nevertheless, there is one case that allows you to return the game even if you completed the download and started playing the game. That is, if the game is faulty. If you experience specific bugs that worsens your experience, you can still refund the came even if you either downloaded it or streamed it.
So, if you are within the 14 days limit and didn’t download the game or downloaded the game and experienced some faults, you can scroll down the article for the 6 step guide about the refunding through support service guide.
2. Pre-Orders
You may be haven’t bought the game yet but placed a pre-order for an upcoming one. If you changed your mind about the purchase, you can cancel the pre-order any time you want. If the game has been released, you can still request a refund on your purchase. The time limit in this case is again 14 days. However, if you started downloading the game or your system automatically started the download, you won’t be able to get your money back. So we advise you to check your automatic download settings if you are concerned about this issue. Here’s how to do it. Go to your [Settings] > [System] > [Automatic Downloads] and untick the box that is placed near “Application Update Files”.
Playstation sometimes can’t place a direct refund on the cancellation of pre-orders in a few payment methods. In those cases, the money you spent on the game will be returned to your PSN wallet.
You can check the 6-stepped refund guide down below in the article.
3. Subscription Services
Subscription services is the one that is a bit tricky. Like the other categories, the refund time limit is 14 days but there are a couple notions to be aware of. First is, if you cancel your subscription within 14 days and request a refund, Playstation has the right to deduct some amount of money from the refund of your original payment. This amount is based on the time ratio that you have used the subscription. For example, if you have subscribed for a monthly-paid subscription service that cost 12$ a month and requested a refund at the end of your first week, there is a possibility that you will receive two transactions. First a refund of 12$ than a deduction of 3$ for the amount of time that you used the service. This circumstance varies on the service that you use and may not be applied so you should check the terms of your specific service.
The second issue that you should made aware of is that if you are benefiting a service that offers a free trial option, normally at the end of that free trial period you will be billed for that service. The thing you should pay attention is that the time limit for a request for refund is triggered not at the moment of your billing, but at the start of your free trial. So if you have enjoyed a free trial week and now wish to get a refund for the service, you have 7 more days before the time runs out.
The last thing to pay attention is that when your purchase a subscription service, you grant that service the right to automatically renew itself at the next due billing date. If you have past the 14 days cancellation period, there is no way to receive back the money you have already paid for the service. Therefore we advise you to check your auto-renewal settings if you are not sure about your satisfaction from the service. Beyond the 14 days limit, your cancellation will only take place when the next payment date is due, on which your subscription will be cancelled, and you won’t be paying for the next subscription period.
Before moving on to the 6-stepped refund guide, please be aware that Playstation does not accept refunds that are made on platforms outside of Playstation Store such as PlayStation Direct, gift cards or vouchers.
So Here’s how to refund your content if you provide the mentioned criteria:
- Go to playstation.com/en-us/support/store/ps-store-refund-request/.
- Select Request Refund
- Click on yes when the bot asks “Are you the owner of the account for Playstation Network that was charged?”
- Pick the refund category that you’d like to return content in.
- Specify the reason that you want the refund for. If you indicate that the content isn’t working properly, you will be directed to the live chat immediately. If you have changed your mind about the game, the bot is going to ask you whether you downloaded or streamed the game and how many days have passed since the date of your purchase, at which point you should state that you haven’t and a number that is below 14.
- At live chat, you can express your situation to the PSN support agent. If your conditions are eligible for a refund, you will most likely aided. Keep in mind that if you are trying to request a refund outside of buiness hours, you won’t be able to access to a live agent. In this case you should save the Support ID that the support bot provides you with and reach out again within the business hours.
Now we have learnt ‘How To Get Refunded For A Game You Bought On PS4?’, Bureaucracy within the entertainment system can be frustrating and dazzling sometimes. We hope that we have laid out what you need to know about the process. Good luck at getting that refund and pick your games more carefully next time!
