Who doesn’t wait for the speedy delivery of their Amazon package? More than often we find that our account says the order has been delivered, but the package is nowhere to be seen. Or the delivery date has crossed but you haven’t received your most awaited order. Where is my package? Did Amazon just fraud me? Quite instinctively, we start having endless questions running through our minds. But before coming to conclusions we must be sure that we have gone through every aspect that might have caused this issue. Amazon Package Not Delivered ? Lets understand the issue faced by customers.
Let us bring it down to the two broad issues most commonly faced by customers.
- Amazon account says delivered but you haven’t received the order
- The delivery date has passed but the package is not delivered
Well, money is crucial to all. And anyone would go bonkers if they had spent a lot of money on that specific order and ended up not receiving it. Even Jeff Bezos would be concerned if his money went down the drains!
What to do when your Amazon account says that the order has been delivered?
Stop! Calm down. Amazon is probably not stealing your money!
- The order might have been picked up by someone else
- The order was delivered to a different address and the resident accepted it instead of returning it
- You might have not even completed placing the order correctly!
What you should do when Amazon package is not delivered :
- Contact Amazon Customer Services
- Check whether all the formalities were done accurately from your side
- Make sure the delivery details you have shared are all correct
- Check on your Amazon app if you have missed any notifications
Now, the hard truth, a lot depends on your luck. If you are lucky enough Amazon would respond very soon and you would receive your order within just a few days! But, if your stars line up to something else, sadly enough, you might even have to place the order again.
But, no worries!
Never forget, “All’s well that ends well.”!
What to do when the delivery date has passed but you are yet to receive the order?
Well, you are not the only one! Staring aimlessly through your window for the Amazon package to be delivered, so that you can rip it open? Yup, every individual, who has ever shopped online, has faced this. The only difference was that they received their order on time. Unfortunately, luck was not on your side.
Before hurdling curses at the workers or even Amazon, why not just sweep your eyes over some of the common issues that might have led to this?
- Owing to the huge number of orders that need to be delivered, your package might have got a bit delayed
- Your account is showing order delivered as it is very near to your assigned address
- Sometimes Amazon marks orders as delivered even when they are in transit
- In the rarest of cases, due to the address label being damaged it might have been delivered to some other address
- No one was available to receive the package, thus it was returned to the authorities
- The order might have been damaged during the delivery and was returned to be replaced by a new one
- Damages to the package may even occur during transit
- Lastly, there might have been some mistakes on the customer’s part as well
Hope these are enough reasons to at least calm down that you are not being robbed! Patience is the key, my friend!
What you should do:
- Contact Amazon Customer Services
- Check your account for the latest notifications
- Ask the nearby houses if they received the package
- Lastly, (on a serious note), check if you have been silly and forgot to place the order completely and are just relying on your assumptions!
Take some rest; you must be exhausted from all this mental pressure…
However, if you haven’t got your order yet, even after going through all the formalities and steps mentioned above, unfortunately, you would have to cancel and place the order again. Hope this time your stars would be on your side!
Now I shall help you out with Amazon’s refund policies. I will put the terms as simply as possible!
- In the case of net banking:
- The money would be refunded within 3 to 5 business days.
- If a partial order is received, the money would be partially refunded for the part not received within 3 to 5 business days
- In case of cash on delivery (COD):
- No refund would be given because the package did not reach you and you did not make any payment
This issue is way more common than you think! Yes, it is the responsibility of the company for our satisfaction, but even we need to consider the bulk of orders they need to deliver, owing to the limited time. Mistakes are bound to occur. But Amazon makes sure that we are happy with their services by giving their best efforts.
HAPPY SHOPPING!
FREQUENTLY ASKED QUESTIONS:
- Does Amazon compensate for late delivery?
Amazon will not compensate for late delivery. But if you had already made the payment for an order through net banking and did not receive the order, the refund would be issued within 3 to 5 business days.
- When will my order reach me?
If your order does not reach you within the due date, keep yourself updated about your account notifications for any latest issues. Amazon lets you know as soon as possible if you raise any queries about your order.
- How will I get my money back?
Amazon initiates the refund within 3 to 5 business days if your order was canceled by you or by the company and you had already made the payment. The amount would be credited to the account from where it was initially debited.
