Grubhub is an online mobile food ordering app in America that gives people access to restaurants where they can make food orders for delivery by partnering with restaurants across the nation. The online food ordering company is part of the “Just Eat Takeaway” company and was established in 2004 in Chicago. Let us know Grubhub Customer Service.
Ways To Contact Grubhub Customer Service
When the company does not meet your expectation as a customer and you need to make a complaint or cancel an order, here are ways you can make that happen:
Contact the customer service through the company’s email address, live chat, social networks, or direct phone number.
Go to the company’s official website and check out their FAQs if you have questions that need answers.
You can contact the drivers of the company through the Grubhub driver app or the customer service dedicated to drivers.
Grubhub Live Customer Service
Grubhub has several live customer service options for customers who have issues operating the Grubhub mobile app, or have problems with their orders and deliveries. You can contact the Grubhub live customer service through phone calls, live chat, or the company’s official social media platform.
Live Chat: the live chat option is available to customers 24/7. Before making use of this option, you must have enough details like your name, phone number, email, and message to the customer service personnel that can help you fix your problem on time. Also, include your order number in the message for a quick solution.
Phone Calls: you can make a direct phone call if your issue is quite sensitive. There are a variety of phone numbers on the website when searching for the right numbers to call. Here are a few numbers you can call to lodge your complaints about Grubhub:
(877) 951-2500: you can contact the customer care service if you need help with an order you placed. This number was found on the Grubhub official platform.
(877) 585-7878: you can call this number anytime and any day you need to reach out to the Grubhub Customer Service team. It is the official customer service phone number listed by the Better Business Bureau and Grubhub’s Facebook page.
(877) 564-4192: you can dial this number if you have a work-related issue you need to report to the company. This number is available for calls 24/7.
Emails: most times it is advisable to make direct calls or go with the live chat option if you have delivery issues, order issues, or app problems for fast response. You can send emails if you need help with work-related issues with the company.
grubhubforwork@grubhub.com: you can send a direct mail to this email address if you need help with a work-related issue with the company.
deliverypartners@grubhub.com: if you need help as a driver with the company you can reach out through this email address.
When To Contact Grubhub Customer Service
- Order Issue: there are a variety of issues that may arise when making an order, it could be inaccurate or missing order, late delivery, and so on. Contact the customer care team to make a complaint as fast as possible.
- Late Delivery: It is normal for your orders to be a few minutes late but when the orders start to take hours after the stated delivery time then you can reach out to the customer service of the restaurant to know what is wrong.
- Illegitimate Card Charges: when you start to experience unauthorized charges on your credit card, contact the customer service as fast as possible to remove them and get a refund.
- Account Problem: sometimes the Grubhub app may not function properly or function at all which can make it difficult to make orders or track your order. First of, when this happens you can try troubleshooting, reconnecting to the WiFi, or deleting and reinstalling the app. If it does not work, then you can contact the customer care service on what to do.
How To Cancel An Order On Grubhub
If your Grubhub order is taking more than the stipulated time for delivery, or you are facing some other issues that made you lose interest in the order and would like to cancel the order, can request for cancelation of the order but this has to be done early before the order leaves the restaurant because it would be difficult to cancel an order when the dispatcher is already on the way to deliver to your location. You can also cancel your order directly from the restaurant by putting a call through to request for cancelation if you find it difficult to do on Grubhub.
How To Create A Customer Account On Grubhub
- Download the GrubHub app or open the official website on your device.
- Fill in your personal information which includes your first and last name, and email address, and create a strong password that must contain nothing less than 8 characters.
- Then click on create account
- You can also sign up using your Facebook account or Google account.
Conclusion
When the company does not meet your expectations as a customer and you need to make a complaint or cancel an order. Grubhub has several live customer service options for customers who have issues operating the Grubhub mobile app, or have problems with their orders and deliveries. You can contact the Grubhub live customer service through phone calls, live chat, or the company’s official social media platform.
FAQs
- Can I send an email to make a complaint?
Yes, but it is best to make calls or live chat for fast response.
- Does grubhub have live customer service options?
Yes, they do.
