There is nothing as disheartening as trying to log in to your account only to receive a notice that your account is suspended. This has to be one of the worst notice to receive and can build up a series of emotions in you. Stay calm, it is not the end. Let’s know about Account Suspension.
Account suspended means that your site has been temporarily taken down offline by the hosting provider due to some suspicious activities. The notice is undoubtedly vague, with no indication of what happened or why.
Reasons for Account Suspension
Your account is suspended may be due to some reasons highlighted below.
- Malware Infection
- Payment issues
- Illegal engagement
- Policy violation
- Bandwidth overuse
- Account security at risk
Malware Infection
Malware is dangerous for your account. It may occur due to spam links, misleading content, and phishing pages. When the hosting provider detects a malware, they take it down and take a step to keep other sites on their server safe and stop spreading the malware. Likewise, if phishing is detected, the search engine will blacklist your account immediately.
Payment issues
Payment issues also contribute to account suspension. Although you keep receiving a reminder to make your required payment and when a response wasn’t received at a reasonable timescale, suspension of account occurs.
Illegal activities
The hosting provider may freeze or suspend the account if they suspect illegal activities such as fraud, inappropriate content, and so on. When one of the listed above takes place, they suspend the account without notice.
Policy violation
Your account may not comply with the website policy. Engagement in copyrighted materials or you didn’t follow the terms and conditions of the website properly.
Bandwidth overuse
An email will be sent to you when you exceed your bandwidth limits. If you choose to turn a blind eye to the email, then your account will be suspended automatically.
Account security at risk
Your account may be suspended due to hacking or compromised activities, it will stay so until it can be restored to reduce malicious activity caused by the compromise.
How to Avoid Account Suspension?
Your situation/problem may fall under one of the listed above. Possible solutions are outlined below.
- Make sure your account is free from viruses such as malware, spam links, and phishing pages.
- Avoid entering unauthorized sites or pages with red flags.
- Make sure your password is protected. Use end-to-end encryption.
- Do not violate the accounting policy. Follow the terms and conditions.
- If there’s pending payment, do that before the timescale.
- Use a security guard to prevent hackers or compromised sites from accessing your account.
How Does One Solve Account Suspension?
- If you think your account was mistakenly suspended, you may be able to unsuspend it. If you log into your account and see a prompt that asks you to submit some evidence such as a phone number or confirmation of email address, follow the instructions to get your account unsuspended.
- If you have any unpaid payment which leads to account suspension, it can only be lifted if you make the payment.
- If you abide by the above reasons and still receive the same notice, raise a ticket at the accounting department at the emergency level, and your request will be resolved as soon s possible.
- Address the issue that leads to the suspension. Then you email them with a request to review the suspension reason.
- If your account is suspended all of a sudden, inquire with the hosting provider as to what was the reason for the suspension. They may assist you in identifying the cause. And might be able to help in identifying the problem.
Conclusion
Your account may be suspended forever if you don’t abide by the account rules and did not provide the necessary information needed.
It may be unsuspended if you figure out the root of the problem which can help in resolving the problem as soon as possible.
And it may be unsuspended if you raise a ticket to your account department if all rules were followed. However, if you get your account back, make sure to keep it secure.
Frequently Asked Questions
1. What should I do if I lose my content if the account is suspended?
Your account and information are safe and protected by the hosting provider. But to be on the safer side, make sure you take a backup of your website. You should upload a copy of that to the cloud. It will keep your account safe.
2. I completed all my payments yet still getting the suspension notice?
Contact your account department and your request will be resolved as soon as possible.
3. How do I request data restoration?
Contact your web hosting provider. They offer backup services that you can purchase. You can choose your desired plan, and purchase. You can do the backup yourself or request backup restoration from the web host.
