Introduction
AutoZone and National Automotive Parts Association (NAPA), which specializes in car parts and accessories, sell in many parts of the USA and some other countries. Both automotive parts retailers adjust their price policy according to the competitive environment. Both Autozone and NAPA purchase their parts from a similar supplier base. Let us know NAPA Vs AutoZone.
The two institutions are said to have a similar number of outlets. Both of them strive to make difference for customers. If you are undecided about choosing one of the two retailers, this comparison article is just right for your needs, and let’s examine what those differences are.
General Information About NAPA and AutoZone
NAPA and Autozone operating in the Automotive Parts & Accessories Stores industry are located in the USA. NAPA was established in 1925 and Autozone was established in 1979, and both are similar in that they exist in many locations. Both expanded their businesses day by day and acquired new businesses to strengthen themselves. Autozone’s headquarter is located in Memphis Tennessee, and NAPA is located in Atlanta. Both have about 6000 stores.
Also, the number of employees in both varies. Autozone employs more than 10,000 workers, while NAPA employs 1,001 to 5,000 workers. Both companies have websites to enable customers to receive information on many topics such as price and availability. Both of them have a return policy, reward policy, and services for customers. Furthermore, there are differences when it comes to customer and employee satisfaction. Employees and customers in Autozone have generally more positive experiences, although NAPA provides better benefits. NAPA is ahead when employee benefits and advantages are considered, but other factors such as CEO score and company culture put Autozone ahead.
Namely, this factor has to do with an accumulation of how the company treats its customers and employees and deals with their problems. It is also an indication that a friendly environment has been created among the employees. It doesn’t mean that NAPA has failed here, it just gives that the comparison result shows greater satisfaction with Autozone. These conclusions were drawn from customers’ opinions based on gender diversity, privileges, benefits, products, and racial diversity. Apart from this general informations, we need to look at a few more subheadings to go into more detail.
Product Comparison
Since Autozone and NAPA buy their products from the same manufacturer, their products are similar and diverse. They both sell different things, from lubricants, spare parts, tools, and equipment, to the exterior and interior accessories. In addition to these things, NAPA parts are more durable and long-lasting than those of Autozone.
Return Policy Comparison
If we compare Autozone and NAPA in terms of return policies, Autozone is more moderate in this regard because it accepts returns within 90 days from the date of purchase. However, NAPA is stricter and accepts returns within 30 days of purchase. According to the return policy of both, the item must be in its original packaging.
Services Comparison
Both have repair and delivery services. In Autozone, customers can find repair centers using the online app. Moreover, both companies have shipping services. Depending on what kind of product you order for Autozone, you can receive the product even in 1 day. However, what the product is is important in this regard. NAPA sends the product to you via the UPS shipping company and you receive the product in an average of 2-5 days.
Comparison On Rewards Policy For Consumers
Both have developed reward policies, making customers more committed to their company. Autozone awards $20 for every five purchases and allows a NAPA customer to earn 1 point for every $1 spent. So when the customer saves $100, he gets a $5 credit reward.
Conclusion
Although these two institutions, which sell vehicle parts and accessories and operate in the same industry, show similarities in some issues, they also differ from each other due to the methods and principles they apply. In terms of their similarities, Both organizations have large retail networks, useful websites, and distribution methods. In the context of their differences, there are differences in issues such as price, quality, shipping, Return Policy, and policies of giving rewards to the customer.
Frequently Asked Questions
Q) Which Is Cheaper Between AutoZone and NAPA?
A) According to reviews and opinions from most customers, NAPA auto parts and accessories are more expensive because of their higher quality. If you are in financial trouble and want to save money, Autozone is more affordable. Of course, the durability of NAPA products tends to last longer compared to Autozone.
Q) Which One Is Higher In Terms Of Employee Salary?
A) NAPA is higher in this respect. As we have already seen from product pricing, it is quite normal that this situation being higher than Autozone also reflects on employee salaries. For example, delivery drivers and store managers working in NAPA earn more salaries than those in the Autozone.
