The Internet is the biggest lifesaver of the century. Not to say that it is perfect but when used for the right purposes it does more good than harm. Town centers always have access to a stable and fast internet, unlike rural areas where one can go to the extent of climbing a tree to get just a bar of signal. Few service providers consider the rural areas when putting up a network hub and among them is Windstream. Let us know more detail about ‘Windstream Business Internet Review’.
Windstream Business Internet Review
Windstream offers many solutions to those who need internet via DSL, cable, dialup networks, and fiber technology without satellite. Windstream also provides internet services to business owners through Kinetic business. It is available in 18 states, covering some parts and not the whole place. The 18 states are; Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, and Texas. High coverage is in Georgia, Iowa, and Kentucky.
There are a few aspects that clients look at before purchasing in subscribing to internet services. The aspects are availability, speed, plan and cost, and customer service. This article is an analysis of the Windstream Business Internet review.
Availability
Windstream is one of the internet providers who have made clear the intention to extend the coverage of its services to more rural areas. It is one of the few available services in the rural parts however when compared to other internet providers it is inconsistent and spotty in the states thus it is less available. Despite the effort the provider is making to reach as much as possible, it is availability is poor because the population reached is little and the main aim is to reach a large population and serve smoothly.
Cost
Windstream has different solutions for different problems so it looks into the type of business in need and determines what plan is most suitable. The prices of the plans differ depending on the location. Windstream focuses on the DSL mode of provision where transmission is through the telephone network. The cost of the Kinetic business is fair, although there are hidden fees. When promoting the business, the providers do not mention that the fee to be paid in the first year is discounted and the full fee will be paid in the second year and this annoys clients. The subscriptions of services vary from as low as $27 to $33 during the first year but after the thirteenth month, it goes up to $55 to $67.
Rental Equipment and Installation
An advantage of using Kinetic business is its friendly cost and also the availability of equipment to rent. The rental fee is divided into two plans which are the Standard Internet Plan and Premium Internet Plan. The standard plan is $9.99 while the Premium plan is $11.99. The equipment has a fixed time to return so upon failure to return when the period is over attracts a fee.
The kinetic business has no contracts making it easy to cancel subscriptions at any time. The installation however can take up some money. DSL installation is done professionally and costs $35. As for the fiber, it is optional to install it either professionally or by yourself with guidance from the team.
Speed
The speed of the internet is influenced by many variables like location, weather, Service provider, and mode of transmission. The speed of DSL goes to as low as 10mbps during a download whereas the speed of the fiber optic plan goes up to 1gbps. The biggest problem is that the internet is slower than the advertised speed which creates problems for the users instead of providing solutions.
Customer Service.
Customer service is one of the key reasons that a company will attract or reduce customers. The representatives are usually the face of the company who communicate the worldwide language of “you are welcome” or “get out and never come back”. Windstream business is a company whose satisfaction concerning the customers is wanting. The customer representatives are well trained, knowledgeable, and friendly. However, the best and fastest way to reach a representative is through chat or email. One out of four representatives has no clue on how to fix some deep issues which frustrate the customers in need. To top it off, the hidden fee and patchy availability magnify the dissatisfaction.
In conclusion:
Windstream business internet is best for its availability in vast rural areas even though it covers spotty grounds as compared to others that cover small areas with good coverage. However, it is cost-friendly and the plans are realistic. Among the top complaints is customer dissatisfaction but with an increase in coverage and speed, that can be easily dealt with.
FAQs
- Is Kinetic DSL better than satellite internet?
Yes. Kinetic DSL offers internet speeds of 25mbps to 50mbps. Other providers offer speeds of up to 100mbps but the quality, cost, and practicality of kinetic plans steal the show. In addition, Kinetic has no contracts, and subscriptions can be canceled at any time with no fee to pay.
- Which one is better between cable internet and Kinetic fiber internet?
The one thing to have in mind is that Kinetic business is available in 18 states only so this should be considered if only the state you live in is among the 18. Fiber internet is better compared to cable internet because fiber has a more reliable connection and you get symmetrical uploads.
