Most people creep out at the sound of “Negotiation” but negotiation is in fact, an innate part of human nature. It exists as an aspect of our everyday life. All through our daily lives, we are negotiating or persuading people not only in business terms but to see our point or subscribe to our view. Negotiating a lower price via live chat is not as hard as most people fear it to be. You just simply add the item to the cart and ask for a reduction in a persistent but friendly manner. Let us know ‘Learn To Negotiate The Price Via Live Chat’.
Learn To Negotiate The Price Via Live Chat
Asking for a price markdown is typically effective for items that are relatively expensive. You know those items that have a high-profit margin for the company? Major purchases like Computers, Major Appliances, Electronics, and Fitness Equipment. Now, let’s examine the process in detail.
The 3-step Process of Negotiating via Live Chat
First, before adding the item to the cart, you want to do your homework. Your homework is to do research ahead of time and check other stores to know the best price possible. Knowing the other options available in the market is a strong point for you while negotiating. And most importantly, this survey will help you to decide the maximum price to pay for the item. Keep this price in mind. Next up after the research is to add the item to the cart on the company’s website. This shows you have a strong intent to make the purchase and the chat operator can quickly check to confirm the item you are negotiating on.
After adding the item to the cart, it’s time to strike the deal! Open the chat tab and make an offer, explaining your interest in the item/specific brand and the price you’re willing to pay.
P.S: You must be ready to actually purchase because the offer is a one-time offer and you may never get that price point again.
Handling the conversation:
- Make the offer using solid numbers. Name a specific price and NOT a range. Your offer should be rational and realistic based on the information you already have at your disposal.
- Wait for a response after making the offer, don’t come off as desperate or needy. The golden rule in negotiations generally is to say ONLY as much as needed. Silence can be a strong point in negotiations too.
- It is also to determine the walk-away point beforehand. Know the maximum price you can afford to pay and keep it at the back of your mind while negotiating.
- If the response is not favorable, politely close the conversation.
- Don’t backlash. Generally, when we think of negotiation, we think of being brutal, we charge in like it’s a battle, but negotiation doesn’t have to be a fight.
Offer is not accepted:
A good response when the negotiation is not in your favor is to find another good tradeoff point, that is realistic and mutually beneficial. If you can’t reach this point of mutual benefit and agreement, then it is probably best to walk away politely and peacefully.
A good example of an alternative tradeoff is getting extra goods/services for free as part of the deal. If the deal sounds good to you, you can accept it in place of a price markdown. If it doesn’t click, you know the drill. Close the chat tab politely.
Conclusion
Negotiation can only be said to be successful when there is an equitable outcome. Don’t see negotiation as a battleground, but rather as a relationship that creates the most value for everyone.
Negotiation is supposed to be a trade-off and a win-win situation. So, you should always make realistic offers.
Frequently Asked Questions
- What is the importance of negotiation?
It is not farfetched to say that strong negotiation skills are one of the most valuable skills an individual can have.
Negotiation is essentially about learning how to communicate with others properly.
Negotiation is the key to building wonderful relationships, resolving discords or disagreements, and creating value in contracts.
It is highly important to be skilled in negotiations, as it is a part of our everyday life.
- How do you politely ask for a lower price?
When asking for a lower price, it pays to use positive and polite language. Ask open-ended questions such as:
- All I have in my budget is X. Is there a chance you can help you out?
- Do I qualify for a discount?
- Can I get any coupons?
- I saw X price at (a competitor). Is it possible for you to match this price?
- Can I get a better deal?
- What is the best time of the day to negotiate?
There is no hard and fast rule to this but it is highly recommended that you engage in negotiation at early hours like 10:00 or 11:00 hours when the other party is not likely to be fatigued or famished.
