Rakuten, an electronic commerce company is certainly one in which you would wonder about their return policy; if they have one and what it is. This is because the Rakuten brand gives you access to buy items from about 3,500 stores just by shopping with them. This article would help you learn about these policies and how they work. So the next time you purchase an item you are not satisfied with, you will know how Rakuten Return Policy works. Let’s jump right in.
Does Rakuten have a return policy? The answer is yes! Rakuten’s return policy standard for most products is to return purchased items within 30 days. However, the return policy of some of the items you purchase from Rakuten will largely be determined by the specific store that produces the item.
Breakdown of Rakuten Return Policy
Three features make up the Rakuten return policy. They include return conditions, exchange policy and cancellation of orders.
1. Return Conditions:
This requires that items purchased online should be returned within 30 days of the date on the issued invoice. To return an item, you need to ensure they are in a shape where it can be resold. It means that you will have to:
- Repackage the item properly and send it to the company’s warehouse.
- Avoid washing or using the item, not even for a trial.
- Note that if the purchase is not made directly from Rakuten, they cannot return it to the store. So there is no need to send it to the warehouse.
After considering the above conditions, the return process does not end there. To complete the return on an item:
- Go back to the My orders page where you initially ordered the item and locate the item you intend to return.
- On that page, you will see a button to start the return, click on it and it will give you a list of items that can be returned.
- Check out the details of the item again, then locate the message form.
- With the form, fill in the details of the item and also the reason for the return.
- Click on send and your message would be sent to the seller. Your return order would be evaluated to ensure you have done it right, then it would be processed.
2. Exchange Policy:
It is important to note that Rakuten does not have a specific policy guiding the exchange of an item. This means that instead of changing an item for another, you will rather have to return th previous one and order the new one. The process is highlighted below:
- Reach out to Rakuten’s customer care and request authorization on the item you need to return.
- Consider the return conditions above and follow the process to return the item.
- Your return order will be processed and you will get a return authorization mail to show it has been approved.
- Then go ahead and order the new item you want.
3. Cancellation of Orders:
Rakuten’s cancellation of orders comes in two ways. An order can be cancelled within 30 minutes of placing the order or after 30 minutes. The process for each slightly varies.
For cancellation within 30 minutes:
- On your My orders page, locate the item you want to cancel.
- Check the information of the product you previously ordered.
- Then in the info area, click on cancel to remove the order.
For cancellation after 30 minutes:
- On your My orders page, locate the item you want to cancel.
- Locate the send message form.
- Fill it out and give your reasons for the cancellation.
- Cancel the order
- Your order to cancel will be processed and the company will get back to you within 2 working days.
Conclusion
Have you ever purchased a dissatisfying item from Rakuten or made a mistake on a purchase and just held on to it because you do not want to go through the stress of returning or do not know what returning entails? In this article, all you need to know and how to go about it has been made easy to understand. The next time you are in a situation where you need to return an item, let this article guide you.
Frequently Asked Questions
1. How can I contact Rakuten?
If you would like to reach out to Rakuten, for directions in returning an item, for clarification or just to make a complaint, their customer care number is 1-888-733-6410. If you would prefer to reach them via mail, their email address is memberservices@rakuten.com.
2. How do I find the return policy of the specific store’s item I am purchasing?
To find the specific store’s return policy:
- Choose the item you are considering, then under the image of the item, you will see the seller details and a link.
- Click on that link and you will be directed to the store’s page.
- Check the page thoroughly to find their return policy. It is most times found towards the end of the page.
