Lord and Taylor is a world-renowned luxury department store. Lord provides a return and refund policy for its customers. Many customers shop from Lord and Taylor. In some cases, customers may encounter problems. The customer may not like the product, or the product may have reached the customer with a defective and problematic product. Lord and Taylor customers who face this kind of problem need Lord and Taylor’s return policy. In order to meet this need, this article will talk about Lord and Taylor return policy, return methods, exceptions, and refund phase.
General İnformation About Lord and Taylor Return Policy
The policy states that any commercial product can be returned within 90 days from the date of purchase by the customer. However, there are some exceptions. Jewelry products should be returned in 30 days after your purchase. Also, home merchandise has a 60-day return period. In other words, in this context, it can be said that it varies between 30-60-90 days as it changes from product type to product type. You should be careful about this. In addition, you must bring the product label and purchase receipts with you when you go for your return. Moreover, one of the most important points for Lord and Taylor is that the product should not be washed or altered in any way that would make it different from the way it was purchased. What’s more, you can make your returns in two ways. You can perform these transactions through the store or via email.
In-Store Return Policy
The Lord and Taylor Returns Policy provides customers with an easy way through the return process by offering the option to return from the store. If you choose this method, you can first go to a store near you and start your return process by following the criteria listed above. Apart from these things, there are other requirements that you have to fulfill. You must carefully pack the product you purchased and wish to return and take it to any Lord and Taylor store. After the store employees inspect your product, they will initiate the return process.
Return Process By Mail
Another method where you can return your purchased product is by mail. You must return products purchased online by mail. Also, do not forget that you have to return the product through the online account you purchased it from. If you think you have completed all these general criteria, you can start the return process. First, you should log in to your account where you bought the product. After logging into your account, you must click on the order section in your account and select the product you want to start the return process. Then you will see questions and you need to answer the questions and write why you want to return the product. Finally, pack the item properly and affix the shipping label sent to you by Lord and Taylor and mail it to the store’s address.
Some Exceptions
The return policy of Lord and Taylor also has some exceptions. Any product purchased from the store or online through the discount cannot be returned. Products exceeding the day limit cannot be returned. Moreover, the return of defective and damaged products is not accepted. Also, gift cards and coupons cannot be used for cashback.
Refund Stage At The End Of Return Process
There are diversities in the context of the refund policy of Lord and Taylor. Your refund method depends on how you received the item. There are some distinctions between online and in-store return methods. In online transactions, your refund will be reflected in your account within 7 days after the transaction is started. Refunds for in-store returns will be sent to your account within 7 business days. But remember that if you paid with cash, you will get paid with cash.
Conclusion
As a result, Lord and Taylor have a return policy for its customers. This return policy, which has two return methods, online and in-store, has set different day limits for products. There are also some kinds of exceptions to the return policy of Lord and Taylor. Moreover, if customers meet all the principles, the return process is initiated and a refund is issued.
Frequently Asked Questions Regarding Return Policy
Q) What if I lose the receipt of the product?
A) If you lose your receipt, you will be credited with the lowest selling price of that item in-store.
Q) Can I return a gift card or coupon?
A) No, gift cards and coupons are not appropriate things for refunds.
Q) I bought a vintage product and can I return it?
A) Sorry no. Vintage products are not considered within the scope of returns.
Q) What is the customer service number of Lord And Taylor Company?
A) Lord And Taylor’s customer service number is 1-800-223-7440.
Q) What is the return period for watches?
A) The return period for watches received from Lord And Taylor is 30 days.
