Introduction
PayPal is one the largest and oldest company offering payment services in the global arena. While major transactions we do every day has become online, a PayPal account is a must-have for everyone. Let’s know more about PayPal refund policy.
Founded back in 1998, the company soon reaches its peak of success through its reliable and easy and safe accessible features and customer policy. One of the major causes of trustworthiness is also accounted for by their highly secure encryption system and fraudulent detection. However, the refund policy used by PayPal is also very flexible and easy to understand.
PayPal refund policy
The biggest company PayPal has a refund policy that states that you can process a refund request within 180 after paying a product through their platform. Now there are three major ways through which manually refunds can be processed.
- Canceling payment
- Email to the seller
- Raising a dispute
After your seller pays you the money, you can expect your return quite fast.
Generally, the number of days to get your money back is highly subjective and depends upon the way you have transacted. If you had paid through credit card, the time taken seems may longer.
Canceling payment
PayPal allows its customer to directly cancel the payment subject to satisfying some terms.
According to the policy, a buyer can cancel the payment if and only if the seller has not claimed the payment. The buyer can choose to cancel due to many reasons. Might be you are not interested in that product or have got a better product, reasons can be many. So, the only criteria to get a refund in this process is the seller should not be claimed.
Emailing directly to the seller
This is also a proven method to retrieve your money is using email to reach out to the sellers. Through detailed description, you can share your problems and discuss whether you should deserve your refund or not. If the previous option fails,i.e., the seller has already claimed the payment, you can get your fund back through this method. But, if it fails, like when you are not getting any responses from your seller, you can have one more option left discussed in the next paragraph.
Raise a Dispute through PayPal
According to policy, when you deserve the return but the seller remains unresponsive to your request, you can raise a dispute.
Now arising a dispute is no less than directly complaining against your seller. Though the reasons can be many, but this can reach harm the sellers in terms of business reputation which indirectly may affect marketing strategies. At this point, a potential seller should take decisions carefully from the buyer’s perspective. Now you, as a buyer should remember you can use this method only when
1. Buyer is unresponsive
2. The product you ordered has not been delivered
3. The product is not fit or not as it was described.
Now, let’s see how you can raise a Dispute online. Go to the “ resolution center” and click the option ” Report a problem”. Now, simply select the transaction from the next page, and there you will find the resolution center option again. Press continue after marking the checkbook showing the “I Have a Problem With an Item I Purchased option”. Now fill out the necessary option like whether the item is delivered or not and the amount you expect a refund (full or partial) and click continue to complete.
Whatsoever the case, It is always advisable to come up with a common decision that will benefit both you and your seller.
Conclusion
PayPal is world’s one of the leading payment services companies in the world. Whether you are using it for your newly grown up business or dealing your personal transaction paypal serves highly sophisticated payment services nobody can ignore. Irrespective of whether you are a buyer or a potential seller you must need PayPal. Other than the payment services, it has built-in other amazing features as well. Currently, the company is operating its business in more than 200 countries around the globe. No doubt, the company holds its position as a first choice throughout generations towards its huge pool of 300 million customer base.
Frequently Asked Questions
Is raising a dispute guarantee refund?
Ans:- In most cases, the seller processes the refund because no seller wants to fight against such open case to get bad reviews.
Up to how many days I can request a refund?
Ans:- As per the refund policy, you can request it within 180 days after payment.
How to check for the refund status?
Ans:- you can easily check the refund status through your account. You should see the following options
- Pending
- Temporary Hold
- Completed
- Refunded or Partially Refunded.
Do sellers need to pay extra fees to PayPal for processing refunds?
Ans:- No, the PayPal does not charge any additional costs.
