Successfully buying an item from an online or local store is not always a guarantee that you will be satisfied with what you get. You may discover faults in the product, or receive a wrong order or some other thing. This is why most stores have a return policy to properly manage these situations when they happen. Let us know more detail about ‘Ralph Lauren Return Policy’.
Ralph Lauren Return Policy
The Ralph Lauren Policy is a set of rules created by the company to manage how unwanted goods purchased can be returned, and how money spent can be refunded.
The return policy involves the various processes that must be initiated for a customer’s dispute to be considered. Ralph Lauren offers some strict timelines as will be discussed below: h
How To Initiate Your Return/Exchange?
Ralph Lauren offers two ways to begin the return process(online):
1. Using Your Order Number And Zip Code:
- Visit the Ralph Lauren official website.
- Go to the returns policy page.
- Visit the exchanges and returns page and fill in your order number(for good(s) you want to return) and your postcode.
2. Using Your Ralph Lauren Customer Account:
- Visit the Ralph Lauren official website.
- Sign in or register an account.
Find Your Order And Initiate The Dispute.
Returns initiated this way will have to be dropped off at designated UPS drop-off locations.
NOTE: Items made at other Ralph Lauren stores(i.e Polo Ralph Lauren stores) are returned using a different page.
The Ralph Lauren Return Policy
As said earlier, there are some guidelines regulating how a product is to be returned. Although the customer is always right, you must support your claims with valid reasons. And you must follow the return policy. Here are the guidelines:
- Ralph Lauren will not accept washed, worn, and torn products. You must ensure that all goods are with their original invoices(online purchase) or printed receipts(in-person store purchase).
- Products must be dropped off or sent via mail within 30 days of the shipment date of order for online purchase or store purchase.
- However, watches and fine jewelry must be returned within 10 days in perfect condition with all tags in place.
- If you placed your order through payment services like Paypal, ensure to use the online return method to send them by mail. Such items cannot be dropped off at Ralph Lauren stores and are not eligible for returns.
- Return processes may take up to 3 weeks, and emails are sent when the process is complete.
What Kinds Of Products Are Eligible For Returns and Exchanges?
Not all products can be returned or exchanged due to specific reasons. These products are likely to have a shelf-life or were tailor-made for the customer:
- Personalized items are not eligible for returns or exchanges: This is likely because they were made at the discretion of the customer.
- Gift Boxes
- Home Lighting
- Coffee Products(by Ralph)
Product Exchanges
Some goods may be valid for returns but not for exchanges. Some are valid for both and some_for neither. You must parse through the lists and read all the guidelines. Here are some important things to remember concerning product exchanges:
- You may only opt for exchange if you want the same item. This item must be at the same price it was initially bought but can vary in color and size.
- Exchange orders are processed immediately. You don’t need to pay for shipping and a return label will be provided.
- If you have initiated an exchange online, ensure you turn in the former purchase you made within 4 business days of initiating the exchange.
- Ensure to make yourself available to receive the exchanged good(s) within 14 business days(from when you initiated the exchange). Delaying beyond this time limit will attract charges.
- Items that were purchased online, picked up in a store, or shipped to a particular store are not eligible for exchanges.
- Orders made using Paypal, Klarna or other similar services are not eligible for exchanges.
Conclusion
Ralph Lauren’s return policy is very useful in helping customers around the world settle their purchase disputes. However, not all disputes may end the way we want; some end in returns and refunds, while some don’t. This is why you must verify all orders(online or in-person) before ordering/buying an item.
FAQ
- Can I return something I bought from a ‘Ralph Lauren store’ in a ‘Polo Ralph Lauren Store’?
Yes, it is possible. But not all goods Ralph Lauren goods are eligible for this. RL goods bought through Paypal or Klarna cannot be returned this way. Returns are restricted to store (in-person) and online purchases.
- How do I get promo codes and discounts on Ralph Lauren products?
Promotions are usually shared and communicated via social media platforms. But, it won’t hurt to add your email address to the RL mailing list. This way you’ll stay up-to-date on all sales and new products.
- How Can I Track My Exchanges?
Exchanges are processed immediately and are granted free shipping. You should routinely check your order using the ‘Order Status’ option on the Ralph Lauren support page. Ralph Lauren will also provide you with a label and confirmation email so; you’re always updated.
