GoPro is an American technology corporation that produces action cameras and creates its video-editing software and mobile applications. The company was established in 2002 by Nick Woodman. A return policy is a document that states the rules on how customers’ return goods can be managed and exchange products they bought. GoPro’s return policy allows customers to know products that should be returned, the reasons for the return, and the duration for which the returns will be taken. Let Us Know about GoPro Return Policy in this article…!
When customers purchase GoPro products and are not pleased with the purchase, GoPro has a return policy that allows them to return the product within 30 days after receiving the order and get a refund.
How GoPro Return Policy Works?
Customers must submit their return request through the GoPro Return Authorization Request Form on the company’s website to have their return request authorized. Customers will have to send GoPro their Return Merchandise Authorization number before they send back the original item. The item without the RMA will then be delivered to the customer, and a repackaging cost of 10% will be charged.
The company only takes back items produced in the last 6 months. Customers should be cautious of this. It can be said that customers can only return the items that are newly produced so to verify whether they are qualified for a return. This specific piece of information should be taken with the utmost attention.
According to GoPro’s Authorized Reseller Warranty & Return Policy, customers should make sure that their GoPro item is appropriately labeled and that it comprises all of the purchased parts before it is sent back.
Returning GoPro Products
For customers to send back their GoPro Items, some steps must be followed, which are easy, fast, and reliable.
- There is a self-service mechanism on the company’s website that customers should make use of to submit their email addresses and order number.
- Customers should repackage their GoPro items and complement and accessories with utmost care.
- A printed replica of a Return Merchandise Authorization sent through an email as feedback should be added.
- On the outer part of the box, customers should write the Return Merchandise Authorization number.
- After asking for a return for the whole refund eligibility, customers should dispatch their return within 7 days.
N.B: Customers should keep safe the receipt provided to them when sending the product.
The refund procedure might be up to a month. After a successful process, the item amount will be paid back through the same payment process a customer used when purchasing it. The order number is important when customers want to submit a return request which can be found in their order confirmation email.
Items That GoPro Return Policy Does Not Cover
Not all items are covered by GoPro MoneyBack in the GoPro Money-Back Guarantee policy. A product under warranty will not be covered if it gets wrecked because of reasons not stated in the warranty. Shipping costs associated with the products are nonrefundable. This guarantee applies only to orders placed on the GoPro website.
The items not covered by the GoPro return policy are items produced by the company segment called Karma. These products are; Karma for Hero5 Black, Karma Grip, Karma Stabilizer, Flight Kit for Karma Grip, Karma with Hero5 Black, Karma Controller, and Karma Core.
GoPro will reject return items in these circumstances:
- GoPro items were bought by mistake.
- If the cameras get damaged by water.
- If the latest firmware is not installed in the returned item.
- If an item gets destroyed due to customers’ carelessness.
GoPro customers are urged to contact GoPro Customer Service through the phone from Monday to Sunday 9 AM – 6 PM. They can be contacted during working periods through live chat for more information.
Conclusion
GoPro’s return policy is simple and convenient for its customers. The return timeline after purchase is one of the reasons customers love the company’s return policy. The methods of returning products are easy and not burdensome. However, the information above will guide GoPro customers about their return policy and will give them the information they want for a successful exchange or refund to take place.
Frequently Asked Questions
- Can a GoPro customer return a product to Costco?
Costco receives the return of a GoPro camera with an open box and gives a guarantee of 100% fulfillment. If the GoPro camera is purchased online and it is returned broken or deficient, it will be replaced or refunded immediately.
- How does GoPro Warranty registration work?
GoPro customers do not need to register a camera before they can get a warranty. They should just ensure that the purchase proof is kept because it would be needed to claim a warranty.
The registration way inferred can be used to update manually, the camera firmware, when and if it is essential.
