Amazon is one of the biggest online retail stores in the western world. It is primarily an e-commerce company that focuses on selling many different items online. These items include books, music, movies, houseware, electronics, and toys, among other things. Amazon is best known for their excellent customer service, and the company always makes sure to constantly improve on this compelling service. Let us know ‘Where Do I Send A Complaint To Amazon?’.
There are several ways where one can send in a complaint to Amazon. Since Amazon is primarily internet-based, the best way to send in a complaint is by directly calling its customer service department.
What Kind of Complaints does Amazon Handle?
Amazon handles all types of complaints that you could have. Some complaints are easy to solve and you might even find the solution in the Frequently Asked Questions sections on their website. Some complaints are complex and might need you to speak to a customer care consultant to find the right solution.
Here are a few examples of complaints that Amazon handles:
1.Quick-Solution Complaints
These complaints don’t necessarily need to be sent through to the customer care department. The solution will likely be on the website. Once you’ve gone through the website and still can’t find a solution, then you can call customer care.
These complaints include:
- Track Your Package
- Change Your Payment Method
- Return or Exchange an Item
- Change Your Password or Email
- Manage Address Book
- Manage Your Content and Devices
2. Popular Complaints
These are complaints that Amazon handles more frequently than other complaints. They are complex and do need you to speak to a customer care consultant on finding a solution to the problem.
These complaints include:
- Check the Status of Your Refund
- Find a Missing Package That Shows As Delivered
- Replace an Item
3. Other Complaints
These complaints are a variety of the first two complaints. They could either be easily solved by looking at the FAQ section on the Amazon website, or they could require you to call the customer care department.
These complaints include:
- Missing Items from Your Package
- Late Deliveries
- Items or Orders That You Want To Cancel
How Do I Send A Complaint to Amazon?
The most convenient way to send a complaint to Amazon iis to directly call the customer service department with your complaint.
Here are the steps to doing so:
- Dial the Amazon Customer Service phone number, which is 1-888-280-4331
- Make sure that you’re using a mobile phone that is directly paired with your Amazon account
- The wait time is lengthy so make sure that you’ve allocated enough time for the call
- Once your call has gone through, a customer service representative will send a text confirmation code to your Amazon account before you start a question or share an issue
- Once you’ve confirmed the verification code sent to your account, you’re free to send through your complaint and the consultant will assist you
Another method of sending a complaint would be to get in touch with Amazon via email. Emails aren’t as direct as phone calls, but they are a good way to keep a record of correspondence when filing a complaint. The response time for emails is roughly 48 hours. Social media has also become a convenient platform where customers can voice their concerns and send in their complaints. If social media is your preferred communication method, then you can contact Amazon on these social media handles:
Twitter – @amazon
Instagram – @amazon
The Amazon website and app allow you access to this chat service, and these are the steps on how to do it:
- If you are logged in and on the main page, scroll to the bottom of the page and click where you see any sign of “Help”
- In the menu option that appears on the right, click “Contact Us”
- Click the drop-down bar under “Tell me more”
- Click the button with the word “chat” to start an online conversation with your customer service representative
Conclusion
There are many ways to send a complaint to Amazon. The number of avenues that Amazon grants its customers to contact them in case of any mishaps is one reason why Amazon has one of the best customer services ratings around. If you ever find yourself having to send through a complaint to Amazon, simply go through one of these channels and you’re sure to have your issue resolved in due time.
Frequently Asked Questions
What Do You Say When Making A Complaint To Amazon?
Although sending out a complaint may be frustrating, there is no need to be rude to the customer consultant who is helping you.
Effective complaints often consist of three steps:
- A clear description of the problem
- Expressing your feelings in a calm manner
- Calling for action, whilst still being polite to the representative
