Amazon Delivery Complaint- Read More About It

Amazon, one of the world’s largest retailers, has successfully put in place a fairly effective delivery system, providing its customers with their packages at their doorstep. However, while this delivery system is considered the powerhouse of Amazon’s E-Commerce sector, it is also prone to the most complaints from customers. In this article, you will find the components of the ‘Amazon Delivery Complaint’ system.

Amazon Delivery Complaint

Amazon Delivery Complaint

The common Amazon delivery complaints made by customers include delayed delivery, incomplete delivery, items delivered to the wrong address, undelivered items, and poor customer service. Some customers also complain about careless handling of packages by carriers, and the poor attitude of carriers. However, a customer should track his or her package as well as find out if the package is to be delivered by a third party such as FedEx, DHL Express, UPS(united parcel service), or USPS (US Postal Service) before filing a complaint.

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How To Complain To Amazon?

Amazon customers can contact Amazon to make complaints through their customer care lines, social media handles, email, and also by visiting customer service. 

  • Customer Care Line- (888) 280-4331 or 001-206-922-0880 (US)
  • Mail- cis@amazon.com or complaints@amazon.co.UK (UK)
  • Twitter. @Amazon
  • Instagram. @Amazon
  • Visit customer services

Categories of Amazon Delivery Problems/ Complaints:

  • Complaints against delivery drivers/ carriers
  • DHL express missing packages
  • FedEx missing packages
  • Delivery problems with UPS (United Parcel Service) – third party 
  • Delivery Problems with USPS (US Postal service)

Amazon Delivery missing packages

Amazon Complaint About Delivery Drivers

Some of these complaints include:

  • Delivering to Insecure places
  • Delivering packages to the wrong address 
  • Neglecting to make the delivery
  • Reckless driving
  • Careless handling of packages
  • Failure to help the customer

If you wish to report a problem with a delivery driver or carrier, you can call the following numbers:

  • Phone: 1. +44 808 164 6718 (UK), 2. +353 1800 938 672 (Ireland), 3. 0800 72 979 (Belgium)

DHL Express Missing Packages

Amazon uses third parties such as DHL for deliveries. If your package is to be delivered via DHL Express, then you would want to track your package by going to dhl.com and entering your tracking ID, before starting a complaint. 

Below are the steps to Follow if your DHL package is missing.

  • Track the package.
  • If the package shows to have arrived at its destination and you haven’t received it, ask your neighbors.
  • Call      1(800) 225-5345 and describe your issue.
  • Visit send.dhlparcel.co.uk  (UK) or dhlparcel.be to report an issue or make a claim

FedEx Missing Packages

If your package is to be delivered via FedEx, then take the following steps:

  • Go to FedEx.com and track the package.
  • Call 1-800-463-3339
  • Send an email to file.claim@fedex.com to make a claim if your issue hasn’t been resolved within 21 days from the shipment date. All emails should include your freight bill number.

UPS Delivery Complaint

If your package is to be shipped via UPS, take the following steps

  • Track the package by visiting ups.com and entering your tracking number.
  • Call 1(800) 742-5877
  • Visit ups.com and click file a claim after 24 hours.

USPS Delivery Complaint

  • Visit usps.com and track the package
  • Call 1-800-275-8777 or TTY: 1-800-877-8339
  • File a claim via priority mail express no sooner than 7 days and no later than 60 days from mailing. Or
  • File a claim via priority mail express collect on delivery no sooner than 15 days and no later than 60 days from the mailing date.
  • Send an email to postalone@email.usps.gov 

Amazon Delivery Missing Packages/ Complaint

If your package is to be shipped and delivered via Amazon delivery directly, and you’re having problems with the delivery, or you have a case of a missing package, then take the following steps.

  • Visit amazon.com and track the package.
  • www.amazon.in/contact-us 
  • Call the customer care lines.
  • Start a chat with them on their social media handles.

Conclusion

Amazon is notably one of the world’s most influential and cultural forces. The brand has continued to improve over the years, finding new ways to satisfy its customers fully and improve its experience across all marketplaces. If for any reason, a package you ordered has failed to arrive at its destination at the appointed time and date, you must exercise patience and follow the steps listed above. Almost always, the issue will be resolved.

Frequently asked questions
  • How many delivery attempts does Amazon make?

If the first delivery attempt fails, Amazon can make another four delivery attempts.

  • What do I do if Amazon delivers my package to the wrong address?

You should request a refund by signing into your account on Amazon, following the prompts, stating your reason for the request, and submitting.

Amazon Delivery Complaint- Read More About It

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