There are several reasons why your uber account may be suspended, and it can be frustrating for both drivers and riders. So questions like, will I get my account back? How will I get my account activated? can bother your mind. Your uber account got suspended mostly because you violated the rules or probably because you’ve been offline for three months, Uber will automatically suspend your account. Let’s learn about ‘Uber Account Suspended’.
Why Was My Uber Account Suspended?
There are guidelines you have to follow on the Uber platform, so if you don’t want your account to be suspended you have to follow all the terms and conditions of uber. Also, it is better to know the terms and conditions, so you won’t make the mistake of violating rules you’re not aware of.
The following are the terms and conditions of Uber;
- You must be 18 years of age before you can own an account
- You must not allow any third party to make use of your account
- You must never withdraw any copyright belonging to your Uber account
- You must not drive recklessly or engage the rider in dangerous situations, etc
Here are some reasons why your driver account may be suspended
- The car you upload is different from the one you drive
- You have a third party using your account
- You’re having too many low reviews
- You cancel the ride too often
- You don’t have a driver’s license
- You don’t follow the term and conditions
The following are some reasons why your riders account may be suspended
- You have different fake accounts just so you can get promo codes
- You disrespected a driver
How Will I Know That My Uber Account Has Been Suspended?
You will get a message once you log in to your account stating your account has been banned or suspended due to some reasons, therefore, you won’t be able to access your account. You can get messages like;
- Your account has been suspended because you violate our terms and condition
- Your account has been suspended because we found out that there are differences between the car being uploaded and the car used
- Please contact the customer care to have access to your account
- We notice the activity of a third party, please call customer care to have your account back.
What To Do When Uber Suspends My Account?
- Call the customer care to know why your account is suspended and to know how the suspension can be lifted
- Message Uber on Twitter or you tweet your problem and tag them
- Message Uber on Facebook
- Send a message in the app under the help section
- Click the try help option in the app and call for support.
It is not always easy contacting a company’s customer care as you m8ght have to wait for days before they can attend to your complaint. But, there are other ways to navigate your ways when your Uber account is suspended or any other app account.
There is an application called Donotpay. This app is designed solely to help restore suspended or banned accounts from any application and Uber is not exempted.
So, to get your account back, signup the account if you’re just registering, then, log in to your newly opened account, and find unban my account, Donotpay will ask you some fundamental questions like the name of the platform, your username, why your account Is banned and if it is a paid service.
Do not pay will contact the company and ssh them to get in touch with you within two weeks
Tips To Follow To have a five-star rating
The quality of your ratings on your Uber account depends on the effectiveness I’m using the app. When the quality of your rating is consistently low, your account may be suspended.
- Drive professionally, carefully, and safely
- Be neat
- Help with luggage and bad when necessary
- Open door vehicles for riders
- Ensure the car is neat and in a good condition
- Keep the conversation professional, and respect the rider by driving in silence if they don’t want to talk.
- Make sure you drive safely, you can ask the rider for a faster route to his/her destination
- Maintain all rules including traffic rules
Conclusion
when your Uber account gets suspended, contact customer care to know why your account is suspended but it is better to read the terms and conditions while registering to avoid violating the rules.
Frequently Asked Questions
Q1. Why is my Uber account suspended?
Your Uber account got suspended because you violate uber’s terms and conditions
Q2. What should I do when Uber suspends my account?
Call the customer care
Q3. What is the customer care number for Uber
(800) 593-7069
Q4. What do I do to avoid Uber From suspending my account?
Follow the rules, don’t create fake accounts, and offer great service
